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Job description

Job Title: Lead Careers Adviser

Salary: £29,500 to £35,000

Location: Birmingham & Solihull

Role

Leading a small team of Careers Advisers, motivating targeted business activity and quality of service whilst holding a reduced caseload providing IAG excellence to customers. Sharing best practice throughout your team to achieve all performance, KPI, quality and compliance targets on both a team and individual level. The National Careers Service provides free careers information, advice, and guidance to both young people (from the age of 13) and adults through a website, webchat, and telephone helpline. The Service vision is for individuals to enjoy more rewarding working lives and to create a culture where career development and acquiring new skills are the norm.

Essential

You will have:

• Willing to undertake professional training to maintain standards
• Hold, as a minimum, Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance
• Experience in delivery of careers advice to adults, individually or in groups, employed and unemployed
• High level of competency, effective operation and use of ICT including its wider application e.g. use of social media
• Able to work in a target driven environment, and ability to meet or exceed contract targets

Main Responsibilities

• Provide careers advice to adults, within the local community, face to face and via a range of other methods including telephone, email and other digital means to help them to achieve work or learning goals and proactively referring to relevant qualifications and or jobs
• Complete quality observations of advisers using observation guidance template and produce findings using report template
• To coach and guide advisers through the quality observation process and communicate development goals for the next quality observations
• To report information to Quality & Compliance Team and Area Manager
• Complete Monthly Skills Action Plan and CV checks on all advisers and report findings to advisers with development goals
• To communicate findings and goals set to Quality & Compliance Team and Area Manager
• To support the Area Manager in leading a team of advisers to achieve both performance, quality, and compliance targets
• To undertake delivery of up to a 0.5 caseload with achievement of the supporting targets required
• Provide careers advice to adults, within the local community, face to face and via a range of other methods including telephone, email and other digital means to help them to achieve work or learning goals and proactively referring to relevant qualifications and or jobs
• To support the Area Manager with Venue Management by ensuring excellent relationship management with venues, regular reviews to discuss progress and concerns and identify support and need required by the venue. To also support by identifying new opportunities and venues

Technical Competence

• Education to graduate level or equivalent (D)
• Willing to undertake professional training to maintain standards. (E)
• Hold, as a minimum, Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance (E)

Experience

• Experience in delivery of careers advice to adults, individually or in groups, employed and unemployed
• High level of competency, effective operation and use of ICT including its wider application e.g. use of social media
• Able to work in a target driven environment, and ability to meet or exceed contract targets
• Confident and competent to deputise in the absence of the Area Manager to ensure continuous delivery
• Skilled and competent in delivering careers advice in a range of settings and through a range of delivery models
• Ability to lead others, act as a role model to and motivate other advisers
• Ability to build relationship at all levels both internally and externally
• Ability to identify opportunities and trends to support the continuous improvement of performance, quality, and performance

Job Types: Full-time, Permanent

Salary: £29,500.00-£35,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person