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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

We have an opportunity to shape the experience and technology used by over 300,000 colleagues worldwide enabling our people to develop their careers, build teams and build knowledge.

The opportunity

The Service Delivery Leader (SDL) plays an integral and wide-ranging role in the delivery of the technology projects and programs across the Partnership landscape for the EY firm. This SDL role will focus on delivering programs and projects in support of (but not always be limited to) the Partnership Management and Payroll programs and ongoing support for all of EY.

Your key responsibilities

The SDL is responsible for working with various internal EY stakeholders in the Partnership teams at the regional and local levels to understand needs, opportunities and requests in order to assist in advising, prioritizing and ultimately delivering technology programs and projects in support of business initiatives. The expectation is being able to provide consultation during idea and concept discussions through to the successful delivery of projects and programs while using a team of internal and external technology staff. This is in consideration and with knowledge of the overall EY landscape, strategic direction and enterprise tools.

The SDL will lead a team of approximately 22 FTE for both the delivery of projects and programs and to provide operational support. This will include ensuring practical hands-on experience to develop their technical and soft skills, to direct coaching.

Skills and attributes for success

To qualify for the role you must have

• 
  Understand the relevant functional area in Partnership, gained through a combination of program delivery / implementation and support.
• Make informed judgments and take appropriate action regarding issues which may potentially impact the quality of services delivered by the Partnership IT team across the relevant functional area
• Analyze requirements from the business and take appropriate steps to define action plans which are detailed, meaningful and set expectations appropriately with the business
• Ensure ongoing awareness of the impact of future programs across the functional area and provide input to impact assessments as required.

Ideally, you’ll also have

• 
  Minimum of 10 years’ experience in consulting or IT implementation experience.
• Bachelor’s degree in a relevant discipline or equivalent work experience
• Direct experience in complex management activities including supplier management and the delivery of complex IT services to customers
• Significant experience of developing and managing portfolio plans and planning demand in line with business priorities
• Direct experience in managing onshore and offshore staff and budgets.

What we look for

The ideal candidate is motivated and self driven to learn about the market trends and opportunities and apply them to opportunities within EY. Creative thinking and focus on quality is critical to the success of the role.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.