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Lead Analyst - Travel / Entertainment / Business

- 230000T2)

Division/Dept
Nectar360 Analytics
Location
Holborn (London) & Home
Reporting to
Analytics Manager

What is it about?

Based in Sainsbury’s Holborn office, Nectar360 is the company behind Nectar, the UK’s largest loyalty programme, with 19m members across the country. We’re recruiting an ambitious Lead Analyst to work closely with decision makers at some of the prominent B2B brands who partner Nectar.
Do you take satisfaction in seeing your recommendations implemented in the real world? Are you analytically creative and motivated by new challenges? Do you have a passion for working with data to drive insight and improve customer understanding?
When you join Nectar360 Analytics you will be using our large data set to provide world-class customer insights to help partners understand how we can personalise the customer experience and drive business impact. This role is a fantastic opportunity to apply your people and analytical leadership skills. The role reports into an Analytics Manager and is based at Nectar 360 (Holborn).

What will you be doing:

• Working together with the Analytics Manager & key client stakeholders, you’ll be developing & working on an analysis plan that adds value to the Nectar Coalition Analytics Team. You’ll develop strong relationships with a range of stakeholders. Your network of contacts will prove key to maximising how you add value through insight.
• You will be client facing and seen as the owner, and primary insights contact, on one of Nectar’s major partnerships. Leading and performing high-impact business and customer analysis from conception to completion. Demonstrating an ability to create actionable & impactful solutions to address key client objectives given the data capabilities & analytical resources available.
• You’ll take charge of day-to-day analysis and planning for your clients, leading negotiations/prioritisation of changes with internal/external stakeholders, whilst ensuring projects are seen through to completion according to your project plan. You must be able to look beyond the data to find relevant and actionable insights that are useful and interesting to clients.
• You’ll take a pro-active role in delivering increasing analytical value to Nectar, such as improving process efficiencies and experimenting with new methods and data to enhance analytics.
• You’ll be responsible for making your insight actionable; explaining complex analytics to non-technical audiences and making clear recommendations on how Nectar stakeholders should be using the insight you’re providing.
• Role includes line management of one junior analyst role & the ability to support & develop broader cohorts of junior analysts across the wider team. Collaboratively developing project pipelines for the team whilst balancing partner & wider business objectives throughout is key.

What we would like you to have:

• A university degree in a numerate discipline (or equivalent educational background), and ideally, an MSc in a numerate discipline (Mathematics, Statistics)
• To be an experienced user of SQL and ideally R or equivalent. Previous experience of BI tools (e.g. Tableau or Business Objects) and/or AWS / Snowflake would be advantageous
• At least 4-5 years of experience in working in the field of data analysis and customer insight
• Proficient user of advanced Excel calculations
• Prior experience of building propensity models and/ or customer segmentations advantageous
• Strong interpersonal and team working skills
• Keen commercial awareness
• Great communication skills, with the ability to translate data into effective and influential insight

Key Expectations in Role:

• Best in class technical ability. Assessing potential of new analytical techniques & software for implementation across all analytics teams
• Adhering to defined commercial guidelines when discussing potential analytical work (eg. Resource commitments, Rate Card)
• Ability to challenge back on analytical requests to ensure they truly answer the required questions/objectives
• Defining approach & determining appropriate solutions to highly ambiguous analytical requests. Project managing large projects, with documented plans
• Potential for initial exposure to line management (grad analyst or analyst roles). Actively involved in recruitment/interviews for analytical roles
• Independently prioritising long term work pipeline (incorporating stakeholder feedback) to align to business objectives
• Ability to discuss breadth of analytical methodologies across all levels of seniority and data-literacy, specifically tailoring style to audience
• Utilising in-depth knowledge of the relevant client, sector, trends & challenges to proactively suggest analytical projects to serve objectives of remit area

Strong Performance In-Role Includes:

• Clear ownership & tangible actions towards understanding own growth areas & driving own development
• Actively promoting the best possible work culture across the team
• Leveraging the full potential of the expertise across N360 Analytics to deliver impact within own remit
• Deliberate consideration of the link between the allocation of analytical work & the development areas of individuals within the team
• Taking proactive steps to manage own profile to be seen as an expert / leader outside of the Analytics teams
• Expertise in time-management & prioritisation to achieve an optimal balance between hands-on analytics and developing people
• Defining & implementing a plan to influence the perception of our Analytics Team across Nectar360

Desired Behaviours in Role:

• A keen awareness & interest in how technology & analytics are evolving and how these can be applied to help drive the team / business unit forward
• Challenging the status quo of existing analytics & processes within remit area. Putting identified improvements into action
• Ability to foresee ‘analytics department’ wide obstacles on the horizon (outside remit) and propose potential solutions
• Effectively utilising analytical resource across individuals/teams through assignment of relevant scale analytics
• Clear & independent decision making that isn’t hampered by a fear of making mistakes
• Seen as an area of broad expertise within team and as a valid leadership cover option for single day absences
• Independently set agendas & lead meetings with clients & stakeholders on specific projects (including determining appropriate meeting format)
• Understanding of where findings may be sensitive/controversial in context and tailor the comms/positioning accordingly
• Proactively identifying opportunities to represent Nectar360 in JS group wide analytical work streams

This role will suit you if:

• You’re looking to work autonomously in a fast paced environment. You’ll take full accountability for analytical projects and build strong collaborative partnerships with other experts at a senior level within the Nectar business.
• You thrive on excellence all the way. You will need to deliver high quality insight both personally and through your team. More than just attention to detail, you need to be ready to recommend the best techniques as well as deliver accurately and on time.
• You have strong project management skills to effectively manage stakeholder expectations by sharing clear timelines across all short and longer-term projects.

Why Nectar360?

This is a great opportunity to learn and share knowledge across the breadth of Nectar360’s analytical expertise in the UK with the vision of being recognised as world class in loyalty and customer analytics. The Nectar360 Analytics team is a centre of excellence for employees to advance their analytical understanding in the field of loyalty marketing and business & customer/collector analysis. You’ll develop through stretching goals, targeted development and exposure to interesting work and people. Working for Nectar360, you will be proud to be part of one of the UK’s best known brands, and to be working with our Partners who are the leading consumer and business brands.

We believe people are at their best and their happiest when they are using their strengths. We will work with you to work out what those strengths are and how best to use them to achieve what you need to, and more, and to go on to do great things within Nectar360 and beyond.

Our benefits
In addition to the all-important competitive salary, pension & 10% bonus offering, we totally get that life outside work is important to us all. So, we want to shout out some of our other great benefits…

• We offer flexible working to help you achieve a good work/life balance.
• Opportunity to buy extra holidays is on the table.
• Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsbury’s, Argos and Habitat store discount card.

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

#LI-SA1

Primary Location

GB-GB-London

Work Locations

Holborn Store Support Centre and Home Sainsbury's Supermarkets Ltd 33 Holborn London EC1N 2HT

Job

Nectar Loyalty

Schedule

Full-time

Advertised Salary Competitive plus benefits