Junior Customer Software Support Analyst London, England
Job description
Location: London
We give you a world of potential
Computershare are currently looking to recruit a Junior Customer Software Support Analyst to support their web-based systems for a range of their professional services clients.
The main application you will be supporting is used by the Company Secretarial, Legal and Financial Departments of large and small Companies to ensure that their legal compliance requirements are dealt with in an efficient manner.
If you are looking for a unique opportunity then look no further as this role that will provide you with variety, autonomy and opportunity to provide customer service and first level technical support as part of a global company with an exciting client base.
This role will be based in our Central London office 5 days a week with some flexibility offered in relation to working from home.
A role you will love
Primarily a client services role, you will be responsible for providing telephone and email support to our Clients in the EMEA region, in the use of our web based software application GEMS, BoardWorks and CIMS.
This means that no two days will be the same and you will be solving a variety of software issues whilst maintaining a highly professional level of communication to Computershare’s clients.
Some other key responsibilities:
- Liaise with customers and internal teams to identify technical and application issues, develop a detailed work plan to address identified issues, estimate resource requirements and deliver a resolution to identified issues
- Participate in the managing of contracted client upgrades and installations; including diagnostics at the application, database and operating system levels where possible
- When required, deliver standardised training to clients on the effective use of the application
- Participate in reviews of compliance requirements, general product development feedback, overview of end-to-end application testing, User Acceptance Testing
What will you bring to the role?
You will be comfortable communicating clearly and professionally to clients who are often at Company Secretarial to Board level. This means that your excellent written and verbal communication will maintain the highest levels of customer service whilst maintaining client satisfaction and managing client expectations.
Other key skills required for the role include:
- Progressive customer service experience in an Application or Professional Services organisation with working knowledge of customer service methodologies
- Ability to maintain client satisfaction and manage client expectations
- Knowledge of Corporate Governance and Entity Management policies, guidelines, and workflows for medium to large organisations is an advantage
- Knowledge of CRM systems is an advantage
This role really does present a unique opportunity to progress within a cutting edge financial services company so if you are looking for a new challenge, then this may be for you!
A company to be proud of
Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential
Rewards designed for you
Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
A diverse and inclusive place to work
Computershare celebrates the diversity of our people, and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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