Job description
Description
JOB TITLE: Security Officer
LOCATION: London Designer Outlet, Wembley, London HA9 0PA
PAY RATE: £12.76 PER HOUR
Shift Pattern: 4 on 4 off with plenty of overtime
Contracted Hours: 42 hrs per week
Job Requirements:
- SIA CCTV Licence considered an advantage.
- SIA Door Supervisor licence
- Experience operating fire alarm system in a busy environment
- Excellent written communication and interpersonal skills
- Good knowledge of local area
- Excellent levels of customer service always
- Demonstrated ability to think and act quickly in emergencies or under pressure.
- To have a smart appearance befitting the company
- Good organisational skills, flexibility, and reliability
- First Aid trained is a bonus.
Job Role:
- You are to follow all reasonable instructions given by those supervising or managing your activities and/or area of work and any other instruction that applies to you.
- Arrive for duty in good time, ready to be at your post from your shift start time
- Register in for duty using the bio metric fingerprint reader
- You must maintain a neat appearance and dress in accordance with the ABM Facility Services dress code (no earrings or hoodies).
- You must carry out daily patrols in terms of the specified procedure.
- Take breaks as detailed in the breaks roster and not be in the mess room unless the line manager has given prior permission.
- Complete Health & Safety checks in terms of the Safety Check List.
- Report any infringement of the Code of Conduct to your line manager at the earliest opportunity.
- Seek permission from your line manager before leaving the mall.
- Not to enter Management Suite unless fully dressed in standard issued uniform.
- Comply with standard hours of work or those specifically applicable to yourself and not be absent without permission (Absence Reporting Procedure).
- Report any injury or accident at work to their line manager or the duty manager.
- Always be courteous towards clients, tenants, customers, and other employees.
- Follow correct lock-up procedures and make necessary reports to the Control Room.
- Mall patrols covering all external areas
- To target known hot spots on static patrols where required
- To log all patrols FOH and BOH
- Assist Housekeeping to Check toilets every half hour (quarter past and quarter to every hour)
- No photos with shops front are allowed and No filming without Management permission
- No bicycles or skateboards are allowed to be ridden through mall
- S/O are not to stay inside shops more than 2 minutes unless they are required to do so
- S/O are to check and alert cleaners for spillages, full bins or other situations that require their attention
- The use of mobile phones whilst public facing is not permitted. Phone calls should be taken at break times.
- To provide a visible deterrent, reassuring the public.
- This specifically includes the prevention of accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property. The Security Officer must follow the procedures always detailed in this document whilst at the same time paying strict regard to their own personal safety.
- Comply with the Data Protection Act.
- To provide a visible deterrent, reassuring the public - To aid in reducing crime
- To ensure criminal offenders are apprehended and handed over to the local authorities if deemed safe to do so
- If necessary, attend court to give evidence
- To maintain your personal notebook in accordance with PACE Act 1984
- To undertake all duties in a safe and secure manner, considering personal safety and the safety of your colleagues and the public
- To provide an efficient, helpful, and smart image at all times.
- To alert the Management of any person thought to be suspicious in any way.
- Be vigilant for suspicious packages or parcels and know the Client’s Procedures for evacuation if required.
- Check the mall and building for potential fire hazards.
- At no time should security take responsibility for keys of tenant premises.
- Morning and evening take over patrols (check fire exits and perimeter)