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JOB TITLE: Security Officer

LOCATION: London Designer Outlet, Wembley, London HA9 0PA

PAY RATE: £12.76 PER HOUR

Shift Pattern: 4 on 4 off with plenty of overtime

Contracted Hours: 42 hrs per week

Job Requirements:

• SIA CCTV Licence considered an advantage.

• SIA Door Supervisor licence

• Experience operating fire alarm system in a busy environment

• Excellent written communication and interpersonal skills

• Good knowledge of local area

• Excellent levels of customer service always

• Demonstrated ability to think and act quickly in emergencies or under pressure.

• To have a smart appearance befitting the company

• Good organisational skills, flexibility, and reliability

• First Aid trained is a bonus.

Job Role:

• You are to follow all reasonable instructions given by those supervising or managing your activities and/or area of work and any other instruction that applies to you.
• Arrive for duty in good time, ready to be at your post from your shift start time
• Register in for duty using the bio metric fingerprint reader
• You must maintain a neat appearance and dress in accordance with the ABM Facility Services dress code (no earrings or hoodies).
• You must carry out daily patrols in terms of the specified procedure.
• Take breaks as detailed in the breaks roster and not be in the mess room unless the line manager has given prior permission.
• Complete Health & Safety checks in terms of the Safety Check List.
• Report any infringement of the Code of Conduct to your line manager at the earliest opportunity.
• Seek permission from your line manager before leaving the mall.
• Not to enter Management Suite unless fully dressed in standard issued uniform.
• Comply with standard hours of work or those specifically applicable to yourself and not be absent without permission (Absence Reporting Procedure).
• Report any injury or accident at work to their line manager or the duty manager.
• Always be courteous towards clients, tenants, customers, and other employees.
• Follow correct lock-up procedures and make necessary reports to the Control Room.
• Mall patrols covering all external areas
• To target known hot spots on static patrols where required
• To log all patrols FOH and BOH
• Assist Housekeeping to Check toilets every half hour (quarter past and quarter to every hour)
• No photos with shops front are allowed and No filming without Management permission
• No bicycles or skateboards are allowed to be ridden through mall
• S/O are not to stay inside shops more than 2 minutes unless they are required to do so
• S/O are to check and alert cleaners for spillages, full bins or other situations that require their attention
• The use of mobile phones whilst public facing is not permitted. Phone calls should be taken at break times.
• To provide a visible deterrent, reassuring the public.
• This specifically includes the prevention of accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property. The Security Officer must follow the procedures always detailed in this document whilst at the same time paying strict regard to their own personal safety.
• Comply with the Data Protection Act.

- To provide a visible deterrent, reassuring the public - To aid in reducing crime

• To ensure criminal offenders are apprehended and handed over to the local authorities if deemed safe to do so
• If necessary, attend court to give evidence
• To maintain your personal notebook in accordance with PACE Act 1984
• To undertake all duties in a safe and secure manner, considering personal safety and the safety of your colleagues and the public
• To provide an efficient, helpful, and smart image at all times.
• To alert the Management of any person thought to be suspicious in any way.
• Be vigilant for suspicious packages or parcels and know the Client’s Procedures for evacuation if required.
• Check the mall and building for potential fire hazards.
• At no time should security take responsibility for keys of tenant premises.
• Morning and evening take over patrols (check fire exits and perimeter)