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Who we are:

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

Our mission is -

• To help create a society that promotes people’s quality of life and that has human dignity at its core
• To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment, and promote sustainable development
• To offer our customers sustainable financial products and high-quality service

We’re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

The Opportunity:

We are currently recruiting for Customer Due Diligence Co-workers to join our growing team based at our Bristol HQ on a permanent basis. This is a great opportunity to work within a team focusing on areas such as Fraud, Anti money laundering and KYC.

This is a permanent full-time role and offers the benefits of flexible hybrid working. Typically, this would require on average 1-2 days in our Bristol office per week with a choice of working from home on the other days (following an initial induction period).

The overall purpose of this role is to provide exceptional customer focused service to Triodos Banks’ external and internal customers with a focus and commitment to meeting team quality and performance levels. Managing your own workload, you will support the completion of the team’s daily workflows, ensuring all processes and quality standards are met.

Key responsibilities include:

• Completing daily workflows plans in line with banking practice and regulatory requirements.
• Prioritising own workload to ensure daily deadlines and timelines are met
• Complying with all regulatory obligations and internal governance to help ensure ethical behaviour which delivers fair outcomes for TBUK customers
• Being part of a culture of continuous improvement through demonstrating initiative and problem-solving ability
• Achieving consistent RFT score in line with set targets in all processes

What we are looking for:

You will have previous administration experience ideally within a regulated industry and have expectational attention to detail and organisational skills.

You be highly customer and team focused and have the ability to prioritise and manage your own workload while working within a regulated environment.

A good working knowledge of banking operations processes as well as Money Laundering regulations (specifically Customer Due Diligence), and other compliance matters would be desirable for this role.

Offer

In return for your hard work and expertise, you will receive a salary of between £23,500- £24,500 FTE depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.

Our benefits include:

• 27 days (FTE) annual plus bank holidays per annum increasing to 30 days after 2 years’ service
• A wellbeing allowance of £200 a year
• 1 Wellbeing Day
• A buy and sell holiday scheme of up to 5 days (FTE) to maximum of 35 days
• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
• Life Assurance (worth 4 times basic pay)
• Income Protection – subject to eligibility 75% of basic pay after 13 weeks sick and following six months service
• Private Medical Insurance with optional enhanced or HCP family coverage
• A Health Cash Plan
• Vitality Leave – After each 5 years of service, you will be able to take a part-paid sabbatical of up to 3 months
• 5 days fully paid carers leave
• Free yoga classes
• Co-worker retail discounts
• Cycle to work scheme
• Refer a Friend scheme

We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don’t want to miss out on candidates who feel they don’t exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need!

Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.

Closing Date: 20/06/2023