KYC Team Lead London, England
Dojo
Full Time
London, England
57000 - 64189 GBP ANNUAL Today
Job description
We’re Dojo
Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on
here
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Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
The Role
We are looking for a KYC Team Lead that will play a critical role in ensuring compliance with regulatory requirements and mitigating risks associated with money laundering, fraud, and financial crime. Your primary responsibility will be to own the KYC process, and independently check the work completed by KYC Analysts, as well as conducting your own thorough due diligence on new and existing customers, assess their risk profiles, and verify their identities and business activities. This position requires a deep understanding of the local regulations that govern us, strong analytical skills, and the ability to effectively collaborate with internal stakeholders to ensure compliance standards are met. You will hit the ground running on day one, and so we are looking for self-starters who relish that kind of challenge and pace in helping the business.
What you will do...
- Ensure high quality standards are maintained in strict adherence with Dojo’s AML Policy and KYC/CDD Procedures for customer’s KYC files
- Conduct comprehensive KYC checks on new and existing customers, ensuring adherence to regulatory guidelines, and internal policies
- Conduct quality assurance and four-eye checks on the wider KYC Team, identifying and escalating critical issues to the Financial Crime Compliance Team
- Evaluate the adequacy and accuracy of customer-provided information and perform risk assessments based on established criteria
- Investigate and resolve any red flags, inconsistencies, or suspicious activities identified during the customer due diligence process
- Collaborate closely with cross-functional teams, such as Underwriting, Compliance, Legal and Risk, to obtain additional information or clarify discrepancies
- Stay updated on evolving local and payment industry regulations, card scheme rules, and best practices to ensure compliance with applicable standards
- Maintain accurate and up-to-date records of customer due diligence activities, including audit trails, risk assessments, and supporting documentation
- Assist in the development and enhancement of KYC policies, procedures, and tools specific to the payments industry to improve efficiency and effectiveness
- Provide training and support to other team members on KYC processes, industry requirements, and emerging trends
- Report any potential cases of money laundering, fraud, or suspicious activities to the Financial Crime Compliance Team
What you will bring...
- Proven experience working in senior KYC, AML, or compliance-related role within the payments industry or financial services sector with extensive knowledge of the regulations we are governed by
- Experience of owning internal documentation and updating on a timely basis, in line with regulatory change and industry best practice
- Production of Management Information, with analysis and insight, to be presented to Financial Crime Compliance and the quarterly Risk Committee (RiskCo)
- Proficiency in using KYC software, inclusive of eKYC tools and screening systems
- Excellent analytical and investigative skills, with the ability to identify risks, analyse complex information, and make informed decisions
- Strong attention to detail and accuracy, with the ability to manage multiple tasks and prioritise workload effectively
- A team player with great people skills and a good sense of humour who can effectively and efficiently collaborate, building relationships with colleagues throughout the business, and with a pragmatic and commercial approach
Our values
At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.
Creating a more diverse, equitable and inclusive Dojo
Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo.
Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.
We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process.
Find out more about our benefits and what it’s like to work at Dojo at
https://www.dojo.careers
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