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KYC Quality Assurance Agent
Northampton

As a Barclay’s KYC Quality Assurance Agent, you will be accountable for quality assurance process through assessing Financial Crime processes to understand if the right outcome has been achieved and across Barclays Payment Merchant Services within operations. You will be in charge of the identification and resolution of control issues through proactive remediation and will help drive the overall QA strategy and implement changes to ensure consistency of process and reporting.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Providing a dedicated and robust Quality Assurance of KYC and Anti-Money Laundering Transaction Monitoring investigations conducted by BPMS Operations
• Driving contribution to the team’s performance to be the best in class and to exceed the expectation of our internal and external customers
• Using problem solving and team working skills to assure complex, high risk cases, while ensuring the Bank's regulatory requirements are always met
• Assisting team leader/Manager in the preparation of executive summaries, reports, and Management Information
• Working closely with colleagues and areas across the organisation to enable the delivery of consistently high standards of assurance
• You will be responsible for reviewing a sample of cases completed within Financial Crime Operations to ensure it is in line with process and policy
• Regularly reviewing information sources to identify & implement changes to the quality monitoring standards

What we’re looking for:

• Previous experience of working in a Financial Crime environment, and working knowledge of Anti-Money Laundering Regulations specifically in KYC and AML Transaction Monitoring
• Experience of exceptional written and verbal communication skills with stakeholders
• Excellent attention to detail and ability to think outside of the box
• Self-motivated, capable of working independently, and to a high standard

Skills that will help you in the role:

• Experience in the financial services industry
• Advanced Microsoft office skills
• Knowledge of PEPS, Sanctions/Screening Policies and Barclays

Where will you be working?

Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

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