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Are you curious about life at home and co-creating the wonderful everyday with our customers? Then we have the job for you. IKEA Birmingham are looking for kitchen planners to join our sales team in the showroom.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking and you can also enjoy a free hot or cold meal option every shift!

WHO YOU ARE
You are someone who has a passion for kitchens has attention for detail & is confident in approaching customers and treats them in a polite and friendly manner. A person who is passionate about actively offering all the services available in the IKEA store to help customers make informed choices, which results in a great shopping experience. You are open minded & have the ability to problem solve, have a good level of knowledge around IT systems and have experience within sales or customer service. Furniture designing/planning is desirable however full training will be given for this role.

CONTRACT INFORMATION
We have various contract sizes from part-time 24hrs per week right up to full time 39hrs per week. Availability will be discussed at interview. We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, 2 late evenings, (until 10.30pm) and full weekends.

Expected start date: 18th of March 2023



WHAT YOU’LL BE DOING ON THE DAY TO DAY
IKEA Kitchen Services are a fast-moving, dedicated team focused on the needs of our customers and our co-workers and now, more than ever, our customers are choosing us to complete their dream kitchen project. Our vision is to create a better everyday life for the many people, and we will offer the very best level of service across all areas of our Kitchen Services teams.

• Provide an exceptional shopping experience for our customers
• You actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings
• Passionate about the range and home furnishings, curious to learn the stories behind the products and their design and actively share this with the customer
• Support maximising sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well presented and easy to shop
• Pro-actively interact with customers & provide excellent 1-1 customer service for a sustained period of time during the appointments
• Kitchen Planning & Designing for up to 2 hours with an additional 30-60 minutes to provide accurate plans, worktop and installation quotations for the customer.
• Support with responding to the customer emails, securing payments both in store and remotely
• Calling your future appointments to secure the bookings and providing the customer with insight into how to measure their room and set expectations
• Support the kitchen co-worker team with opening and closing routines and general house keeping.

Here at IKEA we recruit through our values and togetherness is one of the core values in the IKEA culture, we expect our candidates to be natural team players who will embrace change with a solution-orientated approach. In IKEA we place great emphasis on leading others and ourselves with a positive approach, even during the busiest and most challenging times.

RECRUITMENT TIMELINE
Please submit an up-to-date CV when applying. Successful candidates on application will be asked to complete a short video interview telling us about your self.

If you have any questions or need any support throughout the recruitment process, please contact [email protected]