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About Pet Food Express

Pet Food Express is the best place to shop for pet supplies – and it’s all because of the people who work here. Sure, we have better products and more convenient services. But most importantly, we offer gold-standard customer service and expert advice for even the toughest pet problems. Sound like you? Join us.

Our Keyholders coach customers through the ins-and-outs of pet parenthood and lead Sales Associates through the day-to-day of retail operations. They work closely with field leadership to ensure every customer has a fun, friendly, and informative shopping experience and that our employees feel like they matter at work.

Responsibilities

On an average day, Keyholders:

Engage

• Actively approach and engage with our two-legged and four-legged customers.
• Answer customer questions about specific products.
• Use the PFE Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.

Learn

• Participate in and lead daily training and continuous educational programs to enhance your and your team’s product knowledge and sales skills.
• Stay up-to-date about new products and the pet community and share what you know with your store.

Operate

• Lead PFE Sales Associates through store open and close.
• Operate the cash register in a friendly and efficient manner.
• Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.
• Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes as needed.
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink.

Qualifications

• A passion for pets and people.
• Leadership experience required preferably in a retail setting. Pet retail experience is a plus.
• Eagerness to learn and lots of ambition. We’re growing and looking for people who are excited to grow with us!
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Must be able to lift, move and carry up to 50 pounds while using the appropriate lifting techniques and following all safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

PFE Perks

• Grow with us: Many potential career paths and options for advancement within the company
• Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge, you'll never see pets the same way!
• Generous in-store employee discount that extends to your family.
• Be Healthy: Health with FSA options, dental, and vision insurance – even pet insurance!
• Plan for the future: 401k with employer match.
• Rest and Relax: Competitive Paid Time Off
• Bring your well-behaved pet to work.
• Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!

The salary for this position is expected to be $19.75 per hour. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate’s actual skills and experience, and budget constraints.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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