Key Holder Edinburgh, Scotland
Job description
The Montpeliers Group is looking for talented and passionate Keyholder to join the team at Montpeliers Bruntsfield!
We’re proud to say we employ some of Scotland's most skilled hospitality professionals, who receive consistent support and guidance to further their development. We constantly strive to deliver unforgettable experiences to our guests, and our aim is to keep evolving our highly successful and unique brands. Our innovation in training, food & drink and customer service over the past 30 years has made us one of the most sought-after hospitality operators to work for in the UK.
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What's in it for you?
We know that you’re looking to achieve your personal career goals as much as you want to help our business grow. So that’s why it’s important to us that our managers have the support they need, not just to excel in their role, but also to develop their own skills. Our managers have access to a fantastic support system, provided by your General Manager and the Operational Team, who you will have catch-ups with on a weekly basis to discuss your own development and ideas.
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When you join you’ll also receive a load of amazing benefits, including:
- Above industry average salaries
- 28 days annual leave + an extra day off for your birthday
- TRONC tipping structure divided between departments, with managers included (12.5% added to all bills, with 100% of the share going to employees)
- 25% off food & drink in all our venues, 7 days/week, and 20% hotel discount for Rabble & Tigerlily
- Employee referral scheme where you can earn up to £250 for each person you refer to us
- Free entry to our late-night venues
- Free meal on every shift and discounted taxi fares home
- Regular international and regional trips, won through brand incentives and competitions (around 5 trips per year)
- An immersive, innovative and award-winning training program upon start for all employees
- Yearly Business Management and Leadership qualifications provided, all paid for by the company
- Great discounts in other businesses around Edinburgh, including wellbeing, bar/restaurant and high-street discounts
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The role…
As a Keyholder in our business, your responsibilities will include:
- Assisting the General Manager and the smooth day to day running of all operations
- Leading and coaching the team in an approachable way, and being available to coach and support staff when necessary
- Being responsible of all areas of the business whilst on shift - overseeing speed of service, staffing levels and stock levels and above all Customer Satisfaction
- Dealing well with customer complaints or issues, in a calm and responsible way, always aiming to resolve and exceed expectations
- Communicating often and consistently between departments and at handovers
- Driving consistently high standards of service, drinks and food
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Job Types: Permanent, Full-time
Salary: From £12.00 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
Supplemental pay types:
- Tips
Work Location: In person
