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The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Key Account Manager – Howdens in Northampton (working remotely up to 2 days per week, regularly travelling to the key Yusen and customer sites across the UK - up to 3-4 days per week).

What we offer:

• Salary up to £70,000
• Car allowance of £6,000
• Bonus
• Family health cover
• 25 days' holiday (excluding bank holidays)
• Company Pension Scheme
• Employee benefits i.e. Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
• Critical Illness Cover
• Tailored development and career opportunities
• Company sick pay*

- Employee Wellness initiatives – WeCare - includes 24/7 online GP, mental health support service, get fit programme and more

Key responsibilities:
1. Operational Responsibility

• An understanding of the P&L for their portfolio, understanding the key drivers of margin including any volume fluctuations / cost variances to be able to challenge both internal and external stakeholders to increase profitability
• Directly manage the Howdens contract activity and customer relationships
• Ensure any issues with meeting expectation are communicated within YLUK and to the customer
• Prepare regular reports of progress to internal and external stakeholders using Key performance metrics:
• Leading and creating the reports for all monthly operational reviews, engaging the customer and the internal operations team to gain a full understanding of the current performance highlighting any challenges / resolutions required to maintain or improve performance

2. Customer Service

• Serve as the link of communication between key customers and internal teams
• Developing trust relationships with Howdens to ensure they do not turn to the competition
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with Howdens by continuously proposing solutions that meet their objectives
• Resolve any issues and problems faced by Howdens and deal with complaints to maintain trust including route cause analysis and resolution
• Ensure professional and effective communication is adhered to at all times

3. Commercial

• To develop Key Account Plans for Howdens account
• To formalise Quarterly Business Reviews including Senior representatives from both organisations to deliver a strategic overview of each corporation including but not limited to overall performance to date, key successes and challenges, improvement projects, the customers future strategy and how YLUK can support in this, identifying any new revenue leads, preparation for any upcoming renewal dates
• Manage all renewals/rate reviews for the customer including leading or being a key stakeholder within the team to support in the successful renewal of any current business
• Identify key customer expectations and win themes for successful retention of business
• Identification of new logistics revenue opportunities with the customer and be expected to manage new organic business opportunities up to £500k revenue following the current BD process
• Managing their own CRM account including all relevant updates and reporting for customer renewals and new business

4. Employee management

• Ensure all company policies are managed and adhered to (absence, performance etc.)
• Ensure all team members are aware of key outcomes, business processes, expectations and all employee processes are adhered to
• Review the training and development needs of both immediate and associated employees to ensure best practice is understood and shared

5. HSE

• Drive an engaged and robust H&S agenda across the contract as part of the Senior Management Team.
• Ensure all health and safety procedures are adhered to all times, raising any non-compliances or concerns at the earliest opportunity.
• Implementation of processes to ensure full compliance to all external legislation and internal policy and processes

6. Continuous Improvement

• Continuously look to improve processes and procedures to drive efficiencies in the operations
• Analysis, promotion and identification of areas for improvement within Yusen’s quality management system

Key requirements:

• Bachelor’s degree or applicable experience required
• Experience in the field of contract logistics
• Extensive experience in contract or key account management
• Demonstrable track record of commercial, financial, and operational management in a logistics environment
• Experience of building and leading a highly performing team
• Ability to explore and understand the customer requirements and utilise this knowledge to develop solutions to address them
• The ability to influence stakeholders both internally & externally and at different levels of seniority
• Flexible and proactive approach
• Commercial mindset
• Excellent communication and customer service skills
• Ability to implement and drive change across the organisation
• IT – Outlook, Excel, PowerPoint
• Ability to withstand pressure and work to tight deadlines
• Driving licence (regular travel to Yusen and customer sites will be required)

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.