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Job description

Responsibility of the Role

• Maintain a high degree of internal and external technical service.
• Help to manage, develop and maintain the company’s infrastructure, e.g. Google Workspace, Ubiquity networking
• Provide front line/second line support to customers, staff and external partners (via Zendesk, social channels, App Stores, email, telephone enquiries, etc).
• Testing products/services and logging of technical issues; working with external developers and stakeholders to resolve such issues. Formats including, but not limited to: Apps, Online Training, PC Downloads, PC DVD-ROMs, DVD’s and other digital solutions.
• Assist with the creation, updating and maintenance of app store listings and releases for the company’s apps (currently via the Apple AppStore and Google Play)
• Assist with the development of data logging and presentation functions and automate where possible - currently into Google Sheets using Google Scripts presented via Google Looker Studio Reports
• Assist and become familiar with the creation/testing of our digital products, then QC testing the final product before release.
• Help ensure that all measures for the security of the Company’s cloud based solutions are in place.
• Help create, implement and manage digital codes for the relevant digital products.
• Become familiar with the company’s websites (WordPress, Shopify etc) and provide assistance to ensure their smooth running and continued development.
• Ensuring customers’ digital orders make a smooth transition through to completion, for example, ensuring orders stopped for fraud are dealt with.
• Assist with the implementation of new systems and online tools to help support and improve the teams productivity and address individual needs.
• Monitor the online security for staff, customers and networks and take appropriate steps to address security breaches if necessary.

SKILLS & EXPERIENCE

• A good time keeper.
• Focused listener who is dedicated to problem solving.
• Analytical.
• Stellar trouble shooting.
• Good communication skills.
• Good organisational skills.
• Ability to manage a number of project simultaneously.
• Experienced in Microsoft Windows, Google Workspace, Mac OS, Microsoft Office, mySQL Server, Sage 200, Amazon Cloud Services,(S3, Cloud front, SQS, SES) HTML, PHP, DNS, Networking, Zendesk, Wordpress.

QUALIFICATIONS:

• Degree or equivalent in computing subject.
• Technical Services experience - Several years in a similar environment
• GCSE in English & Maths.

PERSONAL QUALITIES:

• Interested in computer hardware and software
• Team player
• Patient
• Clear speaking
• Quick thinking
• Adaptable
• Dynamic

OTHER INFORMATION:

• Salary is negotiable and subject to experience and qualifications.
• Hours of work are Monday to Thursday - 9.00 a.m. to 5.30 p.m. with one hour’s lunch and on Friday, 9.00 a.m. to 3.30 p.m. with half hour’s lunch.

Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday
• No weekends

COVID-19 considerations:
The workplace is a covid secure environment and all necessary protocols and precautions are in place.

Education:

• GCSE or equivalent (required)

Experience:

• Technical support: 1 year (required)

Work Location: In person

Expected start date: 03/07/2023