Junior Support Agent Remote
Job description
SOAX is a value-driven UK company dedicated to empower the world and help people advance tomorrow’s technologies with public data at their service.
Our product is a high-margin and fast-growing SaaS business with a usage-based pricing model operated by a stellar team of 70+ fully remote people across 20+ countries. Founded in early 2020, SOAX has won the hearts of 1000+ data-hungry organizations across the globe with its core product — robust infrastructure for public data collection (a.k.a Residential Rotating Back-connect Proxy Network).
As a Junior Support Agent at SOAX, you will be responsible for the first communication with potential clients, qualifying leads, and transferring clients to the appropriate team depending on their needs. It is essential to create a super-impression from communication with us to make sure our clients feel valued and heard.
You are our ideal candidate if:
You are a proactive person and passionate about Customer Service;
You are fluent in English;
You have excellent writing skills
You are creative and enthusiastic in communication with the client;
You are ready to go an extra mile for each client;
You are able to build long-term relationships with clients and make them happy even in the toughest times.
What we offer
Four-day workweek & flexible working hours. We believe in the power of results, not just the number of hours worked.
Remote-first location policy which means you have the freedom to live and work wherever you choose. You can travel the world or stay put, it's up to you. And with 4 weeks of paid vacation and 5 additional holidays-on-demand, you'll have plenty of time to explore.
At SOAX, we're all about helping you achieve your wildest dreams. Whether you're a seasoned pro or just starting out, we provide global opportunities to help you grow and shine. We're a fast-growing startup with big goals, and we want you to help us achieve the next milestone in our journey.
We know that continuous learning and development are key to success, which is why we provide learning and development budgets for courses and books. With a competitive salary and benefits in GBP, we're committed to ensuring you have everything you need to thrive.
Last but not least, you'll be joining a fantastic team of enthusiasts who value collaboration, energy, and openness. Our onboarding process is fast-paced yet supportive, so you'll feel right at home from day one.
