Junior Service Delivery Manager Remote
Skillsbay Limited
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
Junior Service Delivery Manager
We are seeking a client-facing Service Delivery Manager to manage service, commercial and small project related activities within a portfolio of managed services clients.
You will work alongside colleagues in the Managed Services delivery teams, and the business development functions, to drive profitable long-term client engagements.
Your background will be in the management of ongoing services and client relationships, preferably within a service provider organisation. You will have demonstrable working knowledge of excellent service management practices, typically aligned to ITIL
Key performance indicators that you will be measured on include:
- Customer satisfaction, evidencing a focus on driving continual service improvement
- Performance against contractual obligations and service level objectives
- Strong commercial management of your assigned engagements
Key Responsibilities:
- Assist in driving quality of service
- Improve and maintain high levels of customer satisfaction
- Managing client escalations
- Technical Account/ Service Management
- Project manage “small technical projects” between the client and 3rd parties teams
Professional Knowledge and Experience:
Show proficiency in:
- ITIL and good service management
- Demonstrable experience of successfully working within a Service Provider organisation would be preferable
- Any experience of modern project management (waterfall, Agile, etc) is advantageous
Skillsbay Limited
www.skillsbay.com
Fulham, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
