Junior IT Support Engineer Blandford Forum, England
Job description
About Wessex Internet
Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line upgrade is deemed uncommercial by the rest of the industry.
We design, build, and manage our own 3000km FTTP (Fibre to the Property) network in-house and are one of the leading suppliers making use of several Government funded voucher programmes.
Wessex Internet is growing fast. Our vision is to scale whilst retaining our excellent and personal customer service. In order to make our teams more effective and efficient we are investing in world class business systems and processes. Wessex Internet wants to make step change improvements to the broadband experience, setting it apart from other internet providers.
We believe in building a great place to work, where everyone’s contribution is valued, and everybody has the chance to raise their ideas and make a difference every day.
Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we’re constantly looking for better ways to serve more people. We’re growing fast, and we need the best people to join us.
The Role
A new exciting opportunity has arisen within the Technology Department to join us as Junior IT Support Engineer. Due continued growth of the company we are looking for a Junior IT Support Engineer to work alongside our Senior IT Support Engineer to provide support to the organisation in our main office in Blandford, Dorset.
Reporting directly to the Chief Technical officer (CTO), this new role involves working as part of our Technology Team, supporting both the Senior IT Support Engineer and all members of staff with any day-to-day technical queries. You will also be involved with the Linux System Administrator in the regular Linux Server maintenance. You will be responsible for triaging problems and leading on investigating and resolving issues and supporting on wider company. The company operate a number of external facing servers and Virtual Servers, which includes a Storage Area Network. The VMs are created on a Linux environment.
Responsibilities
- Manage internal IT support tickets via phone, email and face to face
- Escalating issues to the Senior Support IT Engineer.
- Helping the Linux Systems Administrator in maintaining the Linux server environment.
- Provide training and support for a range of internal and external IT systems
- Manage and support, Microsoft systems including Windows 11, O365, SharePoint and Teams
- Configuring new company hardware, including laptops, mobiles, iPads
- Diagnose and resolve technical hardware and software issues
- Maintain and support WI’s computer systems
- Ensure that working practices for IT systems adhere to GDPR standards
- Promote IT security best practice including password management
Requirements
- Windows 11 Desktop Experience
- Office 365 / Azure
- Working knowledge of networks and Wi-Fi
- Ability to work with team members to identify and solve technical problems
- Skillset sharing – enhancing knowledge of team members
- Ability to problem solve under time constraints
- Being able to adapt to change with company growth
- Desire to develop a service that meets the company needs
- Ability to learn and adapt to new technologies
- Must hold a full UK driving licence for at least 12 months
Benefits
- 25 days of annual leave plus bank holidays
- The option to buy or sell an additional 5 days holiday
- Enhanced Family Pay
- Private Medical Insurance
- Life Assurance
- Income Protection
- Cycle to Work Scheme
- Tech Scheme
- Opportunities to progress your career - we’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential
- Free breakfast – including fruit, snacks, teas & coffees available throughout the day
- Regular social events
- Free onsite parking
- 75% discount to Wessex Internet package
Find out what it’s really like to work at Wessex Internet from some of our team by visiting https://www.wessexinternet.com/careers/ and watch our short video https://youtu.be/5U1j7GzB3Cc
Salary: £24,000 - £26,000 per annum, depending on experience
Role Type: Full Time/Permanent
Hours: 40 hours per week
Location: Office based near Blandford Forum, Dorset
Holiday: 25 days plus bank holidays
