Reception Supervisor Newcastle upon Tyne, England
Job description
Reception is often the first point of contact for hotel guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs.
You must be self-motivated and a person who believes in delivering the best possible standards in guest service, continually leading your team of by example. The role requires excellent interpersonal skills.
Receptionists need to have an ear to the ground and be aware of everything that's going on in the organisation, from knowing which important meetings will be taking place to co-ordinating deliveries and organising travel arrangements for staff. You'll also often be the first person that employees and potential clients see, so you're always representing the company.
A Receptionist Supervisors’ daily tasks will involve:
- Assisting the Reception Manager with administrative jobs
- Assisting the Reception Manager with Rotas
- Supervising the teams’ development alongside the Reception Manager
- Supervise efficient working of all staff at the front desk and assign special tasks to all individuals and ensure efficiency in working at all times.
- Responsible for the organisation and realisation of efficient and smooth check-in and check-out
- Responsible for an impeccable cleanness, hygiene and tidiness at the front desk area
- Responsible for the polite and friendly interaction with the clients at the front desk
- Dealing with incoming and outgoing post
- Taking room reservations and restaurant bookings
- Dealing with guest queries and complaints
- Sending out all Ledger Correspondence from early shift and late shift
- Completing stationary orders on a weekly basis or when hotel requires
- Helping manage management allowances to make sure the correct procedure is complete on a weekly basis
Person Specification
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
- Be confident and self-motivated, demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised
- Be honest and reliable, trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
- Work together with the team to ensure that the business is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels
- Seek feedback and invest time in personal development
- Gain commitment of others by using own knowledge
- Resolve problems using current guidelines
- Be able to work independently and know when to escalate issues
- Be well-organised
- Always friendly and polite
- Able to deal with difficult clients or customers
- Good with computer systems
- Have polished communication skills
Job Type: Full-time
Salary: £11.00 per hour
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Newcastle upon Tyne, NE1 5DF: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
