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Company profile - Shipping
In this Junior IT Analyst role, you will be joining a fast-paced owner and operator of tankers and dry bulk vessels.

Based in London, it runs a fleet of ships trading globally with crude oil, clean petroleum products, edible oils, and bulk commodities.

Its core business principles revolve around providing its clients with secure, efficient, cost effective, and flexible transportation services.

Job description - Junior IT Support
As a Junior Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of the company's IT infrastructure and Cloud services.

You will assist end-users with technical issues, troubleshoot hardware, and software problems, and contribute to maintaining a secure and efficient
computing environment.

Job responsibilities - Junior IT Support

• End-User Support: Provide first-level technical support to end-users through phone, email, chat,
  or in-person interactions. Assist with hardware and software issues, troubleshooting, and
  problem resolution.
• Hardware Maintenance: Install, configure, and maintain desktops, laptops, printers, and other
  hardware devices.
• Software Support: Install, update, and troubleshoot operating systems, productivity software,
  and other applications.
• Security Compliance: Assist in implementing and enforcing IT security policies and procedures.
• Remote Support: Provide remote assistance to remote or off-site users, if applicable, to resolve
  technical issues and ensure a seamless user experience.

Job requirements - Junior IT Support

• Right to work in the UK.
• Basic understanding of computer hardware, software, and operating systems.
• Excellent communication skills, both written and verbal.
• Strong IT skills (MS- Office, Word, Excel, PowerPoint and Outlook).
• Strong focus on detail.
• Basic knowledge of Azure and concepts (not essential).
• Basic knowledge of O365 admin (not essential).
• Email administration.
• Basic knowledge of IT security.

Benefits of the job - Junior IT Support

• 22 days holiday allowance + bank holidays.
• Annual discretionary bonus.
• Free eye test.
• Employee assistance program.
• Company pension: UML will match the employee contribution to The People’s Pension at 3%.
• Private healthcare insurance (employees only).
• Annual season ticket loan.

Looking for graduate tech support jobs in London? If you have strong IT knowledge and great attention to detail, apply for this Junior IT opportunity in London today.