Junior IT Analyst Remote
Job description
The Role:
Reporting to the IT Support Team Leader you will be responsible for second line support cases, general IT duties and to liaise with our third-party IT support companies as needed. You will also be a key member of the service desk who tackle the day-to-day enquiries, ticket escalations and be the face of the internal IT Team.
- Database administrator for some case management systems.
- First, second and third-line support assistance.
- Responsibility for Asset Registry and IT stock management, including monthly audits.
- Office 365 administration.
- Initial contact of large-scale issues.
- Setting up of phones and mobile devices.
- Mitel VoIP System administration.
- Assist on IT project work, as required.
- SharePoint Administration.
- Microsoft Forms Administration.
- Manage ticket allocation.
- Creation of ‘How to guides’ (knowledge-based articles) for the rest of the team.
- Participating in out of hours work and changes, as needed.
- User education for the business, such as drop-in sessions, guides, etc.
Skills and Experience:
Essential:
- Minimum grade C GSCE in maths and English.
- Ability to prioritise & organise own work in a busy environment.
- Strong Office 365 skills (or willingness to learn).
- An awareness of and commitment to supporting and facilitating diversity and inclusion.
- Willingness to travel, which may include overnight stays on occasion, as and when required.
- Good general interest in IT.
- Good attention to detail and initiative.
- Good interpersonal, customer service, and problem-solving skills with an effective telephone manner.
Desirable:
- IT Support Desk experience
- VOIP admin experience (Mitel)
- CRM administration experience
- Office 365 admin experience
- Awareness of change management and implementation
Why Vita Health Group?
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.
We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.
To achieve our mission of making people better, we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/
To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.
Vita Health Group is proud to be an equal opportunities employer. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. To support this we have a dedicated team of EDI specialists and run a range of active in-house diversity networks.
We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We therefore welcome applications from candidates with a wide range of lived experience.
We are committed to equitably support the wellbeing of all employees as demonstrated by:
- Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
- Our status as a Disability Confident Employer dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
- Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
- Our sign up to the Armed Forces Covenant.
- Our status as a Menopause Friendly Committed employer.
- Our sign up to the Employer with Heart Charter.
- Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
- The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
- An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.
Should you wish to discuss any adjustment or assistance you might need in the application or interview process please contact [email protected] and we will arrange.
VHG is committed to supporting transgender individuals with dignity and recognises the potential complications that may arise when taking references. We encourage applicants to contact HR at [email protected] to discuss or amend how we manage reference requests.
Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.
Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.
Vita Health Group reserves the right to close this job when sufficient applications have been received.
