Job description
Description
Reporting to the Energy Analytics Manager you will be responsible for monitoring energy consumption data for our customers. The role will require you to provide the clients with insights as to their consumption patterns, identify alerts using analytical and modelling tools that provide them with deeply insightful data along with recommendations as to how this can be improved or possible causes.
What will you be doing?
- Identifying and resolving consumption anomalies through pro-active data monitoring and effective communication with the client.
- Creating alerts and triggers that provide customers with a service that prevents additional expense and allowing them to budget more effectively.
- Liaising with the Connected Buildings team to make sure the data available on the online energy management platform is correct and ready to use.
- Providing the customers with support of the online energy management platform used.
- Utilising aggregated costumer data to find innovative solutions to complex consumption problems and provide recommendations to customers.
- Providing the customers with a summary report of all the alerts raised throughout the month and potential savings/cost avoidances.
- Maintaining effective relationships with all stakeholders including clients, suppliers and other teams.
- Managing lower tier client’s consumption queries and providing ad hoc analysis on consumption.
What does good look like?
Essential
- Considering how the data will impact the finances and utilities of the customer.
- Excellent verbal and written communication skills.
- A passion for the energy sector, with an ability to focus this passion in a way to challenge and drive change in a high growth environment.
- Stakeholder management and communication.
- A propensity for action, comfort with change and a desire for continuous improvement.
- IT literate in MS Office, particularly Word, Excel and Outlook.
- Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.
- Successful experience in utilities.
- Good general business acumen and commercial awareness.
- Holder of a full and valid driving licence.
Why choose Amber?
Joining an incredible group of people, all on a journey to save the planet, why not? But really… the biggest reason people choose stay at Amber is down to our culture. We have a friendly, informal and relaxed culture, where you are encouraged to bring your true self to work day in, day out. We offer a flexible working environment meaning, you can work where, when and how you want to. We focus on output above everything else. Aside from this, we do also have our competitive benefits package… and not forgetting that we do have an unbeatable view from our Cardiff City Centre office, featuring a fully stocked bar, pool table and lots of plants!
- Private medical care
- Birthday day off
- Income protection
- Monthly, quarterly and annual social events! Click here to view more on our trip away for Amberfest!
- Enhanced primary and secondary caregiver scheme
- Loyalty vouchers
About Amber
So we dedicated ourselves to providing a genuine alternative - and set about becoming a partner businesses could trust to look after their best interests.