About Consumer Digital
There’s never been a more exciting time to join the Consumer Digital Team. We’re investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.
We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We’re founded on the core idea that we continuously ‘build, measure, and learn’ which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers’ lives.
We’ve got something really special here, something we’re all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground breaking journey.
About this role
Full time, 3 days a week together in our London Digital Hub (flexible 2 days wherever).
In this job, you’ll support a Product Owner(s) and their squad(s). You’ll support at squad level which is a team of cross functional colleagues focused on improving a KPI(s), product, process or journey(s).
The exact digital products in the scope of any of our roles will evolve over time. We will assign you to support squad(s) based upon a combination of your background, your development needs and interest and the business need. Example squad(s) we operate today are; BT TV & Sport Acquisition Merchandising and My EE App Android.
You'll have the following responsibilities
- You’ll input into a roadmap and backlog for the squad(s).
- You’ll input into prioritisation of activities for the squad(s) based upon achieving validated learning as quickly as possible and maximising customer value.
- You’ll help understand the product performance of your squad and expected to assist it.
- You’ll communicate clearly, transparently and concisely with stakeholders.
- You’ll have a collaborative way of working, within, and across squads.
You'll have the following skills & experience
- Awareness of agile methodologies and has ideally worked as part of a squad.
- ‘Deliver more value with less effort’ - Value and outcomes focus
- ‘Create world class digital experiences’ – Product ownership in and beyond digital
- ‘Live, breathe and transform Digital and make us famous’ - Ambassador for Digital
- ‘Enable people to do brilliant things’ - Empower people around you
- ‘Reflect and learn – constantly. And have a growth mindset’ - Build, measure, learn
- ‘Facilitate people being able to disagree and commit’ - Able to resolve conflict
- ‘Communicate and share, share and share more’ - Radical transparency
- ‘Ask questions and challenge but be supportive’ - Supportive but challenging
- ‘Informed decision making over gut instinct’ - Data and insight driving decisions
- ‘Create energy and set the direction’ - Positivity, ambition and Leadership
Benefits
- Competitive salary.
- 10% on target bonus.
- 25 days annual leave (plus bank holidays), increasing with service.
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
- Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan.
- Option to join BT Shares Saving schemes.
- Discounted BT products including free broadband and BT Sport.
- Access to 100’s of retail discounts including the BT shop.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!