Junior Desktop Support London, England
Job description
What we do
We are a global leader in securities finance technologies with offices in major financial centers around the world, including New York, London, and Hong Kong as well as Tokyo, Boston, Dublin, Toronto, Pune and Chandigarh – a global company for global products.
EquiLend was formed in 2002 when a group of 10 global financial institutions joined together with a common goal of optimizing efficiency in the securities finance industry by global platforms for trading and post-trade services. Then in 2021, EquiLend acquired a majority stake in Stonewain which enables securities finance market participants to manage their book of business on a single, comprehensive and integrated platform.
We now have a host of products such as EquiLend Spire, Next Generation Trading (NGT), Post Trade Solutions, DataLend and Securities Finance Trading Regulation which help to automate and bring efficiencies to our financial clients worldwide.
Team Overview
The Desktop Support team are responsible for planning and directing the installation and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization’s IT resources.
This includes developing, configuring, maintaining, supporting, and optimizing all new and existing desktops, laptops, network hardware, software, and communication techniques. This role will focus on the London, Dublin, Hong Kong and Tokyo office locations to ensure that their desktop support needs are met. We are a supportive team of 4 and are looking for a passionate and organised Junior Desktop Support collogue to join us in London!
What will I be doing?
- Providing day-to-day hands-on support for internal company users.
- Documenting, tracking and monitoring user problems to ensure resolution in a timely manner.
- Support and administration, both onsite and remote configuration/troubleshooting, of Windows OS, including VMs, Terminal Servers, AD, DNS and Group Policies, printing operations, o365 services, etc...
- Moves, adds and changes to users desks locations and services.
What skills do I need?
- 2+ years of working knowledge and hands on experience with supporting and administering Windows OS, Windows servers, AD, DNS, Soft Phone solutions, and o365 services.
- Able to troubleshoot LAN, VPN, WiFi connectivity, hardware, software issues either onsite or remotely
- Experience patching and updating Windows servers and Windows OS.
- Be able to lift and move hardware over short distances (up to 25 pounds) (ex: Desktops, Monitors, Printers, etc...)
- Strong Problem-Solving and communication skills.
- Ability to work collaboratively and independently.
Role Location Benefits
- Hybrid working – you can choose which 100 days per year to work remotely where you prefer!
- Discretionary annual bonus
- 25 holiday days per year (plus bank holidays)
- Group risk and income protection coverage from day 1 of employment
- Private health insurance and dental insurance coverage
- Generous company pension
- Regular company events
- Paid access to a mindfulness-based mental health app
- Great office location in One Canada Square, Canary Wharf
Diversity and Inclusion @ EquiLend
At EquiLend, we are committed to diversity and inclusion and believe that it is essential to our success as a company. We value and respect all individuals, regardless of their background, and recognize that diversity brings a wealth of perspectives and skills that help us innovate and excel. We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has the opportunity to thrive. We welcome and encourage applications from individuals of all backgrounds and experiences. If you require any accommodations during the application process, please let us know.
