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Job description

Junior Data Specialist

Location: Fully Remote, UK

Contract Type: Full time, Permanent, 40 hour week, but open to part time work

Interviews: Max 3 stages totalling around 3.5 hours

Reports to: Head of Content

Salary: We have benchmarked a salary in the region of £24,000-£27,000, dependant upon experience

Why join us?

If you love technology and also staying on top of the news that matters, you’ll love life at Vable. We are a profitable SaaS business servicing the needs of international law firms and government departments, mostly in the USA and UK. We’re on a mission to help our clients become as efficient as possible when it comes to managing huge volumes of information - so that lawyers and business leaders can stay on top of the news that matters, and as a result make faster and better decisions.

Our enterprise news aggregation and alerting platform is used by over 50 global law firms. We are passionate about what we do - particularly in how we operate. This is where you come in.

At Vable, we understand that the key to our success is our People, Clients and ways of working. That’s why we’re seeking a Junior Data Specialist to join our content team.

We would love to hear from you if you have the criteria below:

• You are a graduate with a science or social science background; alternatively, you have 1-2 years of experience within data processing or another technical role
• Excellent computer skills, including experience using statistical software such as SPSS or R, intermediate Excel or experience working with code (HTML or other)
• Excellent attention to detail and the ability to pick up on discrepancies quickly
• Excellent time management and organisational skills
• An interest in technology and an affinity for investigating problems and finding solutions
• Ability to carry out repetitive work to a high standard
• Proven experience working well within a small team, either academically or in the work environment
• A strong communicator, who can build relationships
• Excellent written and spoken English
• The right to live and work in the UK
• Ability to work remotely from a quiet, dedicated home workspace

Nice to haves:

• Experience working within a tech environment, particularly an SaaS business
• B2B customer service experience

Why this role may excite you:

• We are a globally dispersed team of Vablers - currently a team of 24 and growing - 50% in engineering and 50% across Content/Sales/Marketing/Client Success/People/Operations.
• We are a fully remote and a close-knit team. Communicating and checking in is our thing. Our CEO Matthew is based in Germany, our Head of Content Tina is in Newcastle, our Head of Client Success Emily is in Atlanta (USA), our Head of People & Ops Sarah is in Northern Ireland and our Engineering Team is in the Ukraine. See, we are dispersed! Most of our Vablers work throughout Europe.
• You will join a team of two and will have the opportunity to work alongside Tina, our Head of Content, and Hannah, our Digital Cataloguing Specialist.
• We have great people and great customers already and you will become a key contributor to the excellent experience our clients have using our platform. You will ensure their valued resources are working smoothly, correctly and to a high standard.
• We are profitable and have a proven business with an established client base of global law firms and professional organisations.
• We are moving into a rapid growth phase, funded from existing revenue streams and it’s a really exciting time to join Vable, as we scale.
• We are a small team and try really hard to make time to connect and learn about each other.
• This is a great opportunity for someone who truly likes data, process and admin and working with content.

This is a great opportunity for you if you want to:

• Have a real impact on our user and you enjoy investigating and solving problems
• Work in Tech with an established product that has proven success
• Join a great team
• Join a company looking to scale and a team that understands People and Customers are their greatest asset
• Be part of a remote and global team

The day-to-day job:

While the below is not an exhaustive list of your duties, it outlines the bulk of the role on a day-to-day basis.

• Working closely with the Head of Content and Digital Cataloguing Specialist to ensure that our clients have a smooth experience using the content in our platform.
• Investigating and fixing issues with the sources of content in our platform; this will, for example, involve looking at a web page’s HTML code, HTTP errors, using Regular Expression (RegEx) or XPath to extract and clean information from a website or email.
• Performing daily maintenance of these sources of content and ensuring that the percentage of errors in our system aligns with our quality objectives.
• Communicating larger publisher (groups of sources) issues identified during maintenance work to the Head of Content and taking part in team efforts for an efficient resolution, as needed.
• Taking part or fully owning specific maintenance projects, which are done at different intervals throughout the year, to ensure that we have a rounded view of how our content is behaving and can resolve any hidden problems.
• As you progress in the role, you will begin to take part in the daily setup of newly added client resources and will have the opportunity to communicate with clients about these through our online support portal, where necessary.
• There are opportunities to get involved with working on our classification system (taxonomy), documentation, client support material and other larger-scale projects, as you progress. This will depend on your interests and relevant skills.

About you:

This role puts you at the heart of our business. As part of a small, agile team, you need to be a self-starter with high standards, who loves to follow through with projects and who enjoys responsibility and teamwork. Attention to detail and tenacity are essentials, as well as the desire to learn and to gain new skills relevant to your work. This role has fairly high screen-time, so you need to be able to concentrate and manage to block out distractions in your surroundings. The ideal candidate will enjoy the thrill of a smoothly functioning set of content, as well as, the opportunity to investigate and resolve issues. We will also be looking for the following:

• You are structured and like organisation and things having a process. You enjoy fixing and ordering things, in an effort to ensure they look and work correctly.
• You have an excellent work ethic, are process-driven and can manage time well.
• You work well under time pressure and have a strong desire to deliver the best experience for our clients.
• You are conscientious, learn from your mistakes and are keen to develop new skills.
• You enjoy investigating and fixing problems.
• You enjoy taking on the responsibility of your own projects and duties and taking them to their completion.
• You are not afraid to ask questions or seek support when you need it.
• You work well within a team, considering others and how your work impacts them.
• You are approachable and flexible.
• You are able to work effectively in a remote setting and are able to carry on with work and deliver results without close supervision.
• You are dependable and looking for a long-term work commitment.

To be successful in this role, your values matter just as much as your skills. Does this sound like you?

• We are Kind and Empathetic = Our behaviour and words assume the best in people, we ask and listen
• We are Always A Team = We are a globally dispersed team. We are bound together by accountability to ourselves and others
• We are Curious = A bunch from various backgrounds. We ask questions, plan things out, push the boundaries, challenge the status quo and welcome creativity
• We Take Ownership = We care deeply about the work that we do and strive for excellence. We are focused on our goals and love the details. We are accountable to ourselves and others.

Why work for Vable?

• We are characterised by pace, progress and change, and believe in unlocking everyone’s potential. Above all, we value the contributions each of our team members make and reward them
• We encourage constant learning so you can stay sharp and up to date
• We love and encourage creativity and bringing your true self to work
• We embrace people who have different opinions, perspectives and personalities and concentrate on the Cultural Add
• We provide comprehensive healthcare cover
• We provide a MacBook, monitor and other required technical equipment when you join
• 33 days of paid leave a year inclusive of statutory holidays, which are based on where you live
• We offer a yearly learning budget
• We offer an Employee Assistance Programme through Oliva, with unlimited counselling
• We like our virtual socials and really do like to get to know everyone in the team
• We are well-established, have been around for 18 years and have amazing clients

Ready to apply?

• Great! Send us a CV and give us some context on why you’d like to join Vable and feel you’d be a great add. All applicants are screened by Sarah, our Head of People and Operations, or Suzanne, our People & Operations Exec. You may be called for an interview at any time, while the role is open. If we think there might be a fit, an intro video will be set up, or we will let you know that we won’t be proceeding.
• Intro Video: You will be given a task to complete a recorded video; you don't need to prepare anything in advance. The idea is to see if it's a good fit for both Vable and you. It’s time to discuss your background a little more and for Sarah to share a video on our values and culture.
• Interview: If, after the intro call, we’re both excited to proceed, you will be invited to a second stage interview with Tina, Head of Content, and Hannah, Digital Cataloguing Specialist. This interview will cover your experience, behaviours and personal traits. It should take no longer than 1 hour.
• Technical Task: If we believe you will be a good fit, we will ask you to complete a technical task, to evaluate your level of experience and technical aptitude. This will involve either a RegEx or XPath tutorial, followed by a few questions. You do not need to prepare for this task, we would like to see your ability to pick things up and how you think about the questions.
• Final Interview: This will be with Emily, our Head of Client Success and Sarah, Head of People, Culture & Operations. It will be a chance for you to learn more about our company, culture and team and a chance for us to delve deeper into any areas of your background, not yet discovered. It’s also an opportunity for any other Vablers, with whom you may work, to meet you. This will take no longer than 1 hour and is the final stage. For most candidates we expect the whole process to be no longer than 3-4 weeks.

We record all of our interviews, with your permission. It makes it easier, as we are globally distributed and various members of the interview panel can rewatch and give you their full attention without having to take notes.

Vable is an equal opportunity employer. All applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, national origin or disability status.

Job Types: Full-time, Part-time, Permanent

Salary: £24,000.00-£27,000.00 per year

Benefits:

• Company events
• Company pension
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote