Back

IT Technician London, England

White Light Ltd

Full Time London, England 25000 - 35000 GBP ANNUAL Today

Job description

Job Title: IT Technician
Department: IT
Responsible to: IT Manager
Hours: 40 over a 5-day week Monday to Friday

40 hours per week, based at d&b solution’s SW19 location, with the flexibility to agree a mix of office and home working dependent on the requirements of the business and following successful completion of probationary period. Overtime may be required in this role.

The Role Summary
Reporting to the Operational IT Manager, the main responsibility of this role is to support the business systems used by employees within d&b solutions. This will include the maintenance and installation of new IT hardware and applications as well as day-to-day IT support for the business.

Key Duties and Responsibilities:

The deployment and maintenance of IT equipment relating to the systems and business information applications; including digital signage screens, tablets, data capture, laptops and other devices
Setting up new users on the various IT applications used in the business
Ensuring that the hardware used by the departments is in good working order and any problems or faults are dealt with in a timely manner
Carry out periodic checks on the IT infrastructure within the company
Installation and testing of external hardware/software to interface with core business systems
Problem solving pro-actively with internal teams and external contractors to ensure successful and timely resolution of issues
Assistance with day-today IT administration
Working directly with IT providers as required
Dealing with day-to-day IT Support tickets
Supporting the development of customer applications
Ability to install IT infrastructure across our buildings
An awareness of health and safety policies, risk assessments and proactivity in implementing them

Technical Skills Proven IT skills, including use of Microsoft Office 365 admin centre and administration/support of key applications (Word, Excel, Outlook and PowerPoint). Working knowledge of an internal e-mail system and electronic diary is essential.

Good working knowledge of Microsoft power platforms. For example, Power Apps, Power BI and Power Automate
Understanding of SQL databases
Knowledge of problem-solving issues with Microsoft Windows
Ability to identify gaps in our systems (both software and hardware)
Attention to detail and accuracy
Deadline conscious and organised with the ability to prioritise and multi-task
Appropriate personal presentation with a confident and friendly manner
Ability to interact and communicate effectively, relate to others, and work as a member of a wider team
Willing and flexible approach with the ability to work on own initiative
Excellent time management and planning skills, forward thinking and able to add value

Company Key Policies and Core Values.

To work alongside the members of other teams and communicate effectively
To learn about the company and its activities in order to understand and deal with user requirements
To maintain company confidentiality at all times
To represent the company in a courteous and appropriate manner in all circumstances
To follow correct procedures at all times and to follow the policies laid out in the staff handbook
Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times
To carry out your duties and responsibilities in a manner that reflects the Core Values of the company at all times

d&b solutions was formed in 2021 following the acquisition of SFL Group and White Light Ltd and their respective subsidiaries. Our new organisation provides integrated audio, video, lighting and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences.

Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work.

Job Types: Full-time, Permanent

Salary: £25,000.00-£35,000.00 per year

Benefits: