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Tutor Perini Corporation is seeking an IT Technician for our office in Menlo Park, CA.

About Tutor Perini

Tutor Perini Corporation is a leading civil, building, and specialty Construction Company that believes integrity, teamwork, and a collaborative approach are fundamental to our business success.

We transform industries and communities through stunning and complex infrastructure projects — to ensure public safety, maintain a quality of life and support a healthy economy. For more than a century, Tutor Perini Corporation’s family of civil construction companies has supported the development and maintenance of infrastructure across our great nation.

From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access projects and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport expansions and bridge projects. At Tutor Perini you will have the opportunity to work on a variety of large, high-profile, projects that impact your community.

Extraordinary Projects need Exceptional Talent

The IT Technician is IT’s primary customer support interface with end-users. The IT Tech provides PC, network, server and telephone support to end-users at regional office and job site locations in person and by manning the help desk hotline. This position will work closely with Tutor Perini’s Field Service management to support a wide-variety of hardware and software platforms, including: desktops, laptops, mobile devices (iPhones, Droids, iPads) servers, printers, peripherals, Windows 7, Windows 10, Windows 11, Active Directory, Desktop Authority, Bluebeam and MS Office 2013, 2016 and Office 365. Deployed technologies include thin client computing with Remote Desktop Services and Citrix Xen Desktop. The IT Technician may also be called on to support task/projects outside of their respective local area, for instance temporary support at another business unit and new job site office setup. The ideal candidate will possess excellent communication, problem-solving and customer service skills.

As an IT Technician at Tutor Perini Corp, reporting to IT Manager, you will have the opportunity to:

Description:

• Respond to end-user help tickets, calls and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
• Install network equipment, desktops and phone systems at remote job sites and permanent offices.
• Image new PC’s and update images on currently deployed PC’s utilizing the SmartDeploy platform.
• Respond quickly to quarantine and remediate PC and network virus/malware infections.
• Perform after hours server updates and maintenance
• Document and escalate incidents to Infrastructure group when necessary.
• Order and provision new IT equipment and desktop software.
• Inventory new equipment and software and perform periodic audits of deployed assets.
• Coordinate installation or removal of IT related equipment.
• Prepare and publish self-help documentation for common “how to” problems.
• Remotely install or remove end-user software.
• Manage availability, performance and scalability of client facing applications connected to the data center.
• Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.

Requirements:

• High School Diploma or equivalent required. Associate degree in conjunction with other certifications and work experience considered. Bachelor’s degree is preferred.
• 2-5 years of experience supporting end users locally/regionally in conjunction with remote access tools
• Microsoft Certified Professional and A+ certification preferred.
• Proven mastery of Windows operating systems, including Windows 7, 10, and 11.
• Strong working knowledge of Active Directory – ability to create/modify/disable accounts. Familiarity with drive mappings/Desktop Authority application is recommended.
• Ability to install, upgrade and troubleshoot computers, monitors, printers, copiers, and multi-function devices (MFPs).
• Proven ability to assist network operations to mount, patch and perform guided operations for network switches, firewall and Wireless devices for new office locations. Familiarity with the configuration of Cisco switches, firewalls and routers is a plus.
• Ability to troubleshoot network connection issues – both wired and wireless.
• Understand and troubleshoot standard Microsoft software applications.
• Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support.
• Ability to troubleshoot and clean virus or spyware infected systems.
• Excellent documentation and organizational skills.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment.
• Must be self-motivated and have ability to work independently.
• Desire to learn new technologies.

Relevant Technologies:

• MS Office 2013, 2016, Office 365 including Excel, Word, and PowerPoint
• Microsoft Outlook/Exchange including M365 and Exchange Online
• Citrix Xen Desktop
• Terminal Services – Thin Client
• Microsoft Active Directory and Windows domain networks
• Desktop Authority
• Cisco Routers, Switches, Firewalls and VOIP
• Wi-Fi / VPN / Mobile Access
• Bomgar Remote Support
• Sophos Virus protection
• Understanding of TCP/IP and relevance of connectivity.
• Windows Remote Desktop services
• Knowledge of construction industry-related software such as Autodesk products, Procore, Bluebeam, etc., is a plus.

Expected salary range for this position is $80,000 - $95,000 depending on experience.

#LI-Onsite

Tutor Perini builds extraordinary projects and we need exceptional talent. Join us and realize your full potential.