IT Technician Annan, Scotland
Job description
Job Title: IT Technicians
Hours: 37.5 Hours per week
Location: Annan
Contract: Permanent
Salary: £21,000 to £35,000 DOE
Our fantastic, rapidly growing client within the local region is seeking highly skilled and motivated IT Technicians at various levels, from Helpdesk Technicians to 3rd Line/Field Engineers, to join their team in Annan. We’re seeking experienced:
- Helpdesk Technician / 1st Line Support
- 2nd Line IT Support
- 3rd Line IT / Field Engineer
This is a great opportunity to work for one of the leading IT solutions providers in the region, offering tailored solutions to clients ranging from small businesses to larger organisations with over 1,500 users. You will join an experienced team with expertise in providing reliable support and top-tier customer service.
Roles and Responsibilities:
- Manage and triage support tickets raised
- Provide IT support for software and hardware including:
- Windows 10/11, Microsoft 365, VoIP Telephony Systems, various other cloud platforms
- Build and maintain rapport with customers
- Experience in Gamma Solutions and BT Cloud Voice deployment would be preferred but not essential
- Onsite client visits / field work as required
- Provide advanced troubleshooting and technical support
- Assist in resolving complex IT issues
- Participate in projects for system upgrades and migrations
- Perform on-site support and maintenance
- Resolve complex technical issues
- Install, configure, and maintain IT infrastructure
- Collaborate with other team members for escalated tickets
- Work on a rota to cover 7am to 7pm
- Weekend rotas may also be required
Essential Skills and Qualifications:
- Demonstrable experience in an IT support role
- Understanding of DHCP DNS
- Familiar with Active Directory
- Understanding of networks
- Understanding of switch topology
- Familiar understanding of Microsoft 365
- Understanding of server setups Host servers and virtual servers
- Understanding of BT Voice and Horizon platforms
- Understanding of Windows 10/11
- Confident telephone manner
- Works well under pressure
Desirable Skills and Qualifications:
- Skilled in ITIL Disciplines around fix and fulfil ticket management
- Highly experienced in Network Infrastructure Management, including VLAN set up and configuration
- Experience with Active Directory and Group Policy Management
- Can support Microsoft Server infrastructure services including server virtualisations, physical servers, hosted systems and storage technologies
- You will be a pro at Microsoft 365, including Azure and AD Sync
- Ability to support network services including WAN, LAN and WLAN
- UK Drivers license is desirable
What’s in it for you:
- Competitive salary ranging from £21,000 to £35,000 depending on experience and level
- Comprehensive training and opportunity for certification in an IT discipline
- Opportunities to increase holiday entitlement
- Flexible working hours available
- Potential for company vehicle dependent on level and role
If you are passionate about IT support, enjoy providing exceptional customer service, and thrive in a dynamic environment, then we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £21,000.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Annan: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: 531
