it technician Tredegar, Wales
Job description
Job Summary
· First point of contact for IT users and to troubleshoot technical issue
· Build desktop and laptop for new starters
· Run New Starter Inductions
· Running regular checks on the network.
· Identifying and acting on opportunities to improve and update software and systems.
· Identify problematic areas and implement strategic solutions in time.
· Supervising daily operations of network and server infrastructure.
· Monitoring of cyber security measures.
· Supporting website and social media pages
Working Relationships
· Work with all levels of the business to establish a positive IT culture
· Liaises with all staff and managers to improve understanding of IT processes, develop strong working relationships
· Work with third party providers who provide IT support
· Work with suppliers and software providers
Qualifications/Skills/Experience
· Experience of working in an IT Support role
Minimum 5 GCSEs including English & Maths but higher-level qualifications desirable. (Training will be provided appropriate to employee’s level of qualifications & experience)
· Excellent IT skills including Microsoft Office software
· Experience in/aptitude for collating data and producing MI reports
· Strong analytical and problem-solving skills
Additional attributes
· Enthusiasm to learn and develop new skills. ‘Can do’ approach.
· Ability to deliver simultaneous, time pressured tasks and prioritise effectively.
· Ability to communicate clearly and concisely to all levels of staff
· Ability to work on own initiative as well as collaboratively.
· Customer focused attitude
FCA Conduct Requirements
As an employee of a Financial Services firm regulated by the Financial Conduct Authority (FCA), you are required to comply with the FCA Conduct Rules as set out in COCON 2, summarised below. The firm has set clear objectives in its Conduct Rules Policy including further information to assist employees to comply with these rules.
Individual Conduct Rules
1
You must act with integrity
2
You must act with due care, skill and diligence
3
You must be open and cooperative with the FCA, the PRA and other regulators
4
You must pay due regard to the interests of customers and treat them fairly
5
You must observe proper standards of market conduct
Job Type: Full-time
Salary: £20,000.00 per year
Work Location: In person
Reference ID: IT1
