it technician Lafayette, LA
CHARTER SCHOOLS USA AT LAFAYETTE NORTH LLC
Full Time
Lafayette, LA
10.56 - 12.04 USD Today
Job description
JOB PURPOSE: To maintain system availability, ensure effective user support, and maintain software applications to manage CSUSA operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain system availability of critical and non-essential business systems
- Provide customer support through onsite presence and remote access.
- Monitor support requests to determine larger-scale issues.
- Inform supervisor of any issue out of the scope or skill range of Technician promptly.
- Maintain disaster recovery and prevention procedures.
- Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
- Review current developments, literature and technical sources of information related to job responsibility.
- Ensure adherence to good safety procedures.
- Perform other duties as delegated by Technician Supervisor.
- Follow federal and state laws, as well as company policies.
**MAY PERFORM OTHER DUTIES AS ASSIGNED**
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
SKILLS AND KNOWLEDGE
- Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.
- Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
- Ability to organize and manage multiple priorities.
- Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
- Strong customer orientation.
- Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
- Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability in negotiating and influencing; great phone etiquette.
- High performance teams and a strong team player.
- Strong track record for analyzing complex problems/issues, identifying patterns and recommending creative solutions.
- Proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality.
JOB REQUIREMENTS
- Associate's degree from an accredited institution or equivalent combination of education and experience.
- CompTIA A+ Certified
- Thorough knowledge of Mac computers
- 1+ year of experience and/or training in the field related to the title of the position.
- Must be able to transport self to various facility sites as required. If using own motor vehicle, must possess a valid driver's license and proof of insurance that meets the minimum standards of the State.
- Experience with complex systems and/or in an educational environment preferred; mastery in Student Information System (SIS) and other software used in the organization.
- Commitment to company values.
- Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.
WORK ENVIRONMENT
While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:
- Student-centered working conditions
PHYSICAL DEMANDS
- No physical exertion required.
- Required to sit for long periods of time.
- Travel within or outside of the state
- Light work: Exerting up to 30 pounds of force occasionally, and/or up to 15 pounds of force as frequently as needed to move objects.
