it technician Brossard

Acuity Brands

Full Time Brossard 72000 - 56996 CAD ANNUAL Today

Job description

Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.

Who is Distech Controls?

Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands’ family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our forward-thinking technologies and services. Our passion for innovation, quality and sustainability guides our business on a daily basis, as we light the way to a brilliant, productive and connected world.

Why Work for Distech Controls?

Innovative driven company
Dynamic workplace
Open minded company
Fast-paced company
Modern work environment designed for our employees
Indoor and outdoor bistro areas, lounges, coffee stations

DCI - Distech Controls Inc. (North American headquarter)

Continuous professional development program
Extensive benefits, including annual performance bonus, group insurance and RRSP program
5 floating days and 3 weeks’ vacation from year one (accrual)
Reward programs
LEED-Certified building
Foosball and ping-pong tables
Situated near quartier Dix30
On-site gym
Daily fresh fruit
Hot and cold beverages stations
Accessible transportation services including OPUS card reader onsite
Deep frozen meal prepared by culinary chefs
Rewards program

Job Summary

The network analyst participates in the implementation and maintenance of computer services.

This individual in this role:

Provides support to users in computer and telephone matters.
Prepares and maintains computer equipment for new employees and replaces aging equipment.
Contributes to the maintenance of a stable and efficient network by participating in infrastructure projects while respecting deadlines, costs and the quality of service expected by users and management.
Proposes and researches new solutions and coordinates his/her efforts with the entire IT team.

The ideal candidate will have solid technical experience and strong customer service skills. This person is resourceful, empathetic and thorough.

Description of tasks and responsibilities

User support and incident resolution

Provide level 1 and 2 computer support to users
- On-site and remote users
- Manage requests through a ticketing system
- Windows environment
- Audio/visual equipment
- IP and cellular telephones
- Contributes to users' learning through training and writing procedures to make them more autonomous and efficient.

Management of computer equipment

Manage computer equipment
- Maintain inventory of computer equipment assigned to users
- Install and configure workstations for new employees or replace aging equipment
- Prepare orders to maintain inventory levels to meet needs

Minimum Requirements

Essential:

Degree in computer science
Minimum 2 years experience in a similar position - Computer Technician
English and French read, written and spoken
Mastery of Windows and Office 365 environments

Important:

Experience with a support ticketing system
Customer service oriented attitude
Experience in research and troubleshooting
Knowledge of SCCM and/or MDT
Knowledge of MDM (InTune), MFA and VPN solutions

Assets:

Experience with Active Directory
Knowledge of SCRUM / AGILE process
Microsoft certification
Knowledge of VoIP

Distech Controls Inc. is owned by Acuity Brands Lighting, Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.