Call Handler

Call Handler Bulwell, England

Nottingham CityCare Partnership CIC
Full Time Bulwell, England 22816 - 24336 GBP ANNUAL Today
Job description

The Integrated Care Homes Service (ICHS) is looking for a Band 3 call handler to join the team.

ICHS is a multidisciplinary team made up of different elements non-clinical staff, nurses, therapists and dementia specialists. The team provide clinical interventions to residents within Nottingham City care homes, along with delivering training to care home staff.

The role of the call handler within ICHS is integral to the day to day working of the team, as they are the first point of telephone contact for people calling the service. The main function of the call handler is to answer telephone calls from a variety of people, care homes, team members, other professionals, relatives etc. and to signpost to the most appropriate person. Predominately this will be handing information, obtained from the calls received, to triage or other professionals within the service.

The service operates 7 days a week, and the call handler provides support to triage Monday to Friday between the hours of 8am and 6pm, on a rota basis.

Within Nottingham CityCare there is a non-clinical forum established which allows the call handler to establish links with other non-clinical staff within the Organisation for peer support and development. Along with this all staff have regular management supervisor with their line manager and an annual appraisal review.

Call Handler
Nottingham CityCare Partnership CIC

www.nottinghamcitycare.nhs.uk
Nottingham, United Kingdom
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Public
Related Jobs

All Related Listed jobs

first assistant manager
Mcmullen & Sons Potters Bar, England 30000 - 24818 GBP ANNUAL Today

If your ambition is to build a career in a long established, successful family run business, where guests come first and quality is paramount, come...

Warehouse Operative
Safran South West England Today

Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing

Logistics Staff for UK Operations
Auctionet.com Westbury, South East England, England 26395 - 40062 GBP ANNUAL Today

Previous experience in the removal, auction or transport industries is meritorious. Delivering goods to buyers in the area.

Chaplain - Anglican Faith (Ordained Priest)
HM Prison & Probation Service Kingston upon Hull, England 30938 - 32424 GBP ANNUAL Today

Act as faith advisor in the establishment providing advice, pastoral care and spiritual welfare to prisoners, staff and their families as requested.

Warehouse Operative
Encore Professional Birmingham, England 11.16 - 19.08 GBP HOURLY Today

Hourly Overtime Rate 2, after 40 hours for SUNDAYS AND BANK HOLIDAYS, 14.31, after 12 weeks 19.08. This is a clean and modern warehouse and involves the