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Canon is looking for a dynamic IT Support Specialist to provide IT technical and operational support as well as excellent customer service to Canon Europe Limited (CEL) & Canon UK employees and Senior Management. Being part of the Local Support Team means maintaining a high level of operational support, guidance on technical issues to Canon employees and contractors in cooperation with the European Central IT Support.
Scope of Position. As the technical Support Specialist, you will provide a technical support escalation point, to the IT Management team.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Pay: Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
Bonus: A discretionary bonus scheme that rewards you as you help us achieve our goals.
Learning & Development: As a Company that encourages continuous learning you will always have resources and support available.
Work & Home Life Balance: We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
Diversity: We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
Health & Wellbeing: Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
Employee discount: Up to 38% off products from our Canon store.
Some other Benefits: Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

Responsibilities and tasks:

• Provide IT Support to Canon Europe HQ, Canon UK and Ireland employees including remote offices and field-based employees
• Work in a collaborative environment on IT projects with IT peers and stakeholders
• Ensure SLA targets are met whilst providing a friendly customer-oriented approach, escalate where required
• Image, maintain and deploy Windows 10 laptops, and support of mobile devices (Samsung and Apple)
• Install, maintain, and upgrade IT equipment and network infrastructure. Including working with external vendors for support and maintenance
• Maintain IT assets and ensure documentation and logs are kept up to date and compliant
• Work closely with the IT Local Support team, Service Desk team and third line support teams

You will need

Required skills:

• Demonstrate knowledge and experience with Office 365, One Drive, SharePoint, MS Windows 10 and Servers.
• Good Experience with MS Teams and Cisco Video Conferencing solutions
• Ability to work under pressure, prioritise tasks with excellent problem-solving skills and a clear analytical approach
• Good working knowledge of provisioning and supporting laptops, mobile devices, printers, and other peripherals
• Demonstrate good oral and written communications skills with experience of dealing with internal customers, key stakeholders and external vendors
• Demonstrable experience working within an IT Support role preferably for a corporate enterprise company
• Completed an IT related degree or apprenticeship

Desirable:

• Understanding of framework and/or ITIL related qualification
• Cisco networking qualification
• Experience with supporting MAC OS

Further Information

Salary – £33,896 - £35,779 + 5% OTE bonus dependant on experience.

Location – Canon UK & Ireland, The Bower, Stockley Park, Uxbridge

Canon Europe champions hybrid working as follows of 3 days office & 2 days remote coupled with a flexible core hours policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Lastly, you will find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

Does this seem like a great fit for your career expectations? We're excited to hear from you!

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Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.