IT Support Technician (Part-Time) London, England
Job description
The role will be office-based; joining a friendly and established IT support and management agency. Normal working hours will be 10:00 to 16:00, Monday to Thursday and we have particularly thought that this would also be suitable for someone with morning and evening caring responsibilities, where a normal 9-5 routine just does not work.
You will your week onsite supporting our clients, and their users in their lovely offices in central London. With your own company Oyster card, you will be travelling to site at no cost to yourself!
Experience wise, you are a macOS & Windows IT support professional, ideally having provided 1st and 2nd line support experience within a creative environment.
You will join a team supporting over 200 users, across a growing client base. Almost all of the users utilise Macs, iPads and iPhones, with some users who prefer Windows. You will need to be fully fluent and comfortable in the Mac environment. This includes excellent knowledge of macOS, iOS and all variations of Apple's hardware. You will also be confident with Windows 10/11 Pro
As an IT Support Analyst you will not only have superb knowledge of Apple products, but an honest passion for them as well
As a 2nd line IT support analyst you will have:
- A good level of Mac OS and Windows knowledge
- Okta administration
- JAMF imaging and provisioning
- Google Suite (Google Drive, Docs etc)
- Office 365 Administration
- Servers, Virtual Machines, VPN Connections
- Sophos Anti-Virus, MalwareBytes, FireWall Encryption.
- Video Conferencing - Zoom, Google Meet and Teams. It is so important that you are comfortable setting up meetings in meeting rooms and troubleshooting issues when they arise.
- A good all round understanding of Audio Visual equipment and Digital Signage
As an IT Support Analyst you will be performing a range of tasks. Principally you will be responsible for onboarding and offboarding users. You will also use and support the Google Apps Suite for almost everything, so a great understanding of its products and features is a must. These include Gmail, Google Drive, Google Docs, Sheets and Slides. You may also be required to provide training sessions with new starters if they've never touched these services before.
Ideally this is you:
- Pro-active in keeping up to date with new technology
- Highly service-minded and responsive in dealing with colleagues' needs
- Good at communication - prompt and pro-active
- Dedicated to excellent outcomes - seeing even the smallest task through to successful completion
- Thorough with excellent attention to detail
Job Types: Part-time, Permanent
Part-time hours: 24 per week
Salary: £21,000.00-£25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free or subsidised travel
Schedule:
- Day shift
- No weekends
COVID-19 considerations:
We follow all government guidance in relation to COVID-19 precautions.
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 2 years (preferred)
- IT Support: 2 years (required)
Work Location: In person
Expected start date: 01/06/2023
