IT Support Technician London, England
Job description
Macnamara is a team of technical specialists providing a fully outsourced IT and information security service to our customers in London and other parts of the UK. The company was established in 2003.
We have a vacancy for an IT Support Technician in our four-person customer help desk team.
This is a mixed work from home with at least two days per week in the office role, with occasional requirements to work at client premises.
We work a weekly alternating shift pattern 08:00 - 16:30 and 10:30 - 19:00 Monday to Friday and there is an on-call rota between 10:00 am and 1:00 pm on Saturdays. Paid overtime is required from time to time.
We are focussed on outstanding customer service and the key to success in the role is a genuine passion for providing excellent service.
The help desk team provides support both to our customers and our own project delivery and technical team.
Our new team member will:
- Provide customer service focussed technical support covering, for example, login difficulties, forgotten passwords or password problems.
- Maintain tickets, logs and other records relating to customer service.
- Work according to ticket priorities and urgency.
- Work on technical implementation tasks as directed by the project team, usually involving configuring end user devices.
- Maintain hardware, software and other technical inventory records.
To succeed in this role, you will:
- Have excellent spoken and written English.
- Be capable of working hard and engaging intellectually with problem solving.
- Care about people, both your colleagues and our customers.
- Be driven to learn new things and excited about technology and its role in people’s lives.
- Understand that attention to detail underpins everything in technology.
- Have a desire to solve problems by joining the dots and uncovering patterns.
- Have the courage to leave your comfort zone and the sensitivity to know when you must turn to a manager for advice.
- Be scrupulously honest and have read and understood the BCS code of ethics.
In return we will:
- Always treat you with respect.
- Encourage and support you in your learning journey by providing internal training and putting you on a Microsoft technologies certification track.
- Pay you at least in line with industry rates plus an annual performance based bonus.
- Help you find and develop your strengths in technology, customer service, record keeping and your own unique skills (we’d love you to surprise us).
- Encourage you to provide input into the overall direction of the company.
Our aim is to build a top performance team. Our help desk is not like others in our industry; we are aiming for perfection. We will provide everything you need to perform at the top of your game. At the same time, we have no tolerance for anything less than 100% commitment to our team goals.
Job Type: Full-time
Salary: £23,000.00-£35,000.00 per year
Benefits:
- Company pension
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- english (required)
Licence/Certification:
- Azure Fundamentals Certification (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London
Reference ID: CJK
