IT Support Technician London, England
Job description
Description
We are looking for a skilled Schools IT Support Technician that is required to join a ICT support team for a position in our East London location, if you wish to apply please note that, you must have a vehicle to drive from site to site.
You will be working in a company with over 30 years of experience in background in schools and LEAs, we have a wealth of knowledge and confidence necessary to provide excellent support and advice to schools.
This is your opportunity to join an exciting Team offering support and industry-standard Training opportunities for the right individual.
You will get the chance to add valuable Google, Microsoft, Apple, cloud technology and cyber essentials experience and certifications to your portfolio and skillset over time.
About the Role
We are looking for skilled IT Support Engineers to join our progressive team in London on a 12-month rolling contract basis, with many of our engineers working with us for over 10 years.
About the Company
We are an IT Services Provider exclusively supporting the Education Sector.
We provide a comprehensive range of IT services to the education sector across London and Suffolk. This includes full support of network infrastructure, installations and maintenance, IT suite refurbishments and remote backup services.
Key Responsibilities:
- The role involves providing on-site technical support and advice to the clients
- Support clients on the potential for school infrastructure project work based in Schools
- Currently support schools in different boroughs so traveling to client sites will be required
Required Skills:
- Strong IT Support skills, and ability to work diversely
- Strong Customer Services Skills
- Well-mannered and Presentable
- Office 365 Administration including Microsoft Teams
- Google Workspace for Education
- Apple experience
- Strong Team Player
- Successful candidates will need to pass a Enhanced DBS check and be eligible to work in the UK without sponsorship
Desirable Skills:
- Wireless Networking (Wifi, WLAN)
- Windows Active Directory and Group Policy
- Networking knowledge - switching, domain environment, hard troubleshooting
Benefit:
- 40 Days A/L including Bank Holidays
- Opportunities to work on Network Infrastructure Upgrade Projects
- Gain Hands on Experience on Server Infrastructure
- Career Progression
IT Support Job Description
Duties:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person, over the phone, or via email
- Install, modify, and repair computer hardware and software
- Maintain inventory of all equipment, software, and licenses
- Manage security solutions, including firewall, anti-virus, and intrusion detection systems
- Troubleshoot issues with network connectivity
- Set up new users' accounts and profiles and deal with password issues
- Test new technology and provide feedback to the team
- Analyze logs and identify potential issues with computer systems
Skills:
- Excellent knowledge of Mac OS X and Windows operating systems
- Strong knowledge of TCP/IP networking protocols, LAN/WAN environments, VPNs, and mobile devices
- Experience with Windows Server administration
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to diagnose hardware and software problems quickly and accurately
- Excellent communication skills both written and verbal
Benefits:
- Competitive salary based on experience
- Health insurance coverage
- 401(k) plan with company match
- Paid time off
- Opportunities for professional development
- Collaborative work environment
Requirements:
- Bachelor's degree in Computer Science or related field preferred
- At least 2 years of experience in IT support or related field
- Ability to pass a background check
If you are passionate about technology and enjoy helping others solve technical problems, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Salary: £26,500.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, E13 0LT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a vehicle to get around in
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 3 years (required)
- Desktop support: 1 year (required)
- Computer networking: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: GV1022
