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• Basic salary up to £35,000
• Extensive rewards and benefits
• Central London office location

We are working alongside a global commercial law firm and are pleased to offer an exciting opportunity for a Unified Communications Assistant to join their team on a permanent basis. Based in central London, you will provide technical support to clients and internal users for the client meeting room, working closely with the IT team to deliver IT services based on the firm’s requirements.

What you'll be doing

• Provide technical support and coordination assistance for live and hybrid events.
• Perform regular room checks and preventative maintenance on IT (AV/UC) equipment.
• Analyse and resolve client meeting room technical problems involving multiple technologies and platforms.
• Participate in project work as required, including non-business hour deployments (e.g. nights and weekends).
• Responsible for ensuring that issues and support requests are resolved within defined SLA's and providing regular reports and statistics to support this.
• Resolve support issues promptly, courteously, and professionally, troubleshooting a wide range of technology incidents and problems.

What you'll need to apply

• Microsoft Teams basic user management, Teams Rooms, basic networking, and SIP protocol understanding.
• Troubleshooting skills with a broad software application skill set, ability to learn new software applications.
• Previous experience with a ticketing system.
• Able to meet the physical demands of the role such as continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling, and reaching. Occasional pushing/pulling, squatting, and climbing.

What you'll get in return for your talents

• 25 days’ holiday + bank holidays (rising to 28 days with service).
• Holiday exchange scheme.
• Private medical insurance (including critical illness and dental cover).
• Life assurance & Income protection.
• Parental leave packages.
• Emergency Backup Care (for childcare needs).
• Generous bonus scheme.
• Subsidised gym membership.
• Health assessments at Nuffield Hospitals.
• Interest free season ticket loans.
• Loyalty awards every five years.
• A payroll giving scheme.
• Study assistance.
• Taxi costs if you work late.
• All other standard benefits such as a Pension, Cycle to work scheme, Employee Assistance Programme etc.

What’s next?

Hit apply or contact Jack directly!