IT Support Technician Blackburn, England
Job description
Job Responsibilities:
To be responsible for all first line support including initial fault fixing of IT based problems and preparing equipment for deployment.
Duties and responsibilities:
To provide first line support to the business over the phone or in person or via remote software;
To be responsible for maintaining stock management of PC’s, laptops, mobile
handsets and to manage the building of PC’s and laptops to the requirements
of the business needs;
To assist the business in the adoption new services and ensure employees are
provided with the support they need to succeed;
To be the first point of contact for support calls to the IT helpdesk;
To log all support calls on the fault logging system;
To manage the inventory system and ensure the program is kept up to date
and recorded on the HR system;
To setup/configure I.T equipment, record and tag;
To provide technical support to the companies mobile telephones and users;
To provide match day technical support on a rota basis;
To provide match day on-call assistance as and when required;
To ensure all relevant equipment/systems are functioning prior to home
matches;
To liaise with outside suppliers / support contactors as required;
To evaluate equipment and follow departmental procedures for the
acquirement of new equipment;
To obtain quotes for the IT Manager to review when required;
To manage stock levels and maintain a record of equipment with stock checks;
To maintain a required number of PC’s, laptops, mobile phones available for
distribution when required;
To maintain a schedule of review dates of equipment so to ensure they are up to date with software and are kept in good working order physically;
To generate proposals when required or requested by the IT Manager;
To utilise IT software for communication, task tracking and documentation within the IT Dept. Any other duties as reasonably required or assigned by the IT Manager.
Skills required:
To be able to diagnose and fix faults with I.T equipment; To be able to follow instructions and perform checks of systems;
Ability to articulate and log faults using helpdesk software;
Strong interpersonal skills with the ability to communicate effectively both
orally and in writing;
To have a pleasant and approachable demeanor;
Highly motivated;
At times, the ability to work with the minimum of supervision;
The ability to work as part of a team, demonstrating a willingness and ability to perform all functions required of team members;
Highly organised with the ability to prioritise;
Willing to travel to other company sites when required to provide in-person
support;
A creative thinker with the ability to see new opportunities;
A willingness to undertake further training and professional development;
A confident and conscientious approach to work;
The ability to document procedures; and
The ability to adapt and learn effectively.
Knowledge required:
Knowledge and experience with the following:
- PC building
- OS install
- Apple IOS
- Mobile Phone OS
- M365 applications and Administration
- Active Directory & Group Policy
- Printer fault fixing
- Windows 10 & 11
- Networking basics
- Remote access software and remote helpdesk support.
Qualifications:
required: Five GCSE’s at grade A*-C / 9-4 or equivalent;
A Level 2 Qualification in an IT related field or relevant industry experience;
and
Relevant qualification in I.T. support and helpdesk (desirable).
DBS check required: Yes (basic)
Job Type: Full-time
Salary: From £22,000.00 per year
Benefits:
- On-site parking
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Blackburn: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 13/07/2023
