IT Support Officer London, England
Job description
Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues
- Respond to customer inquiries and provide excellent customer service
- Install, configure, and maintain computer systems and software
- Manage user accounts and permissions in Active Directory
- Assist with network administration tasks, such as configuring routers and switches
- Set up and support VPN connections for remote users
- Provide desktop support for both Windows and Mac OS environments
- Collaborate with other IT team members to resolve complex issues
- Document technical procedures and maintain knowledge base
Experience:
- Minimum of 2 years of experience in IT support or a related field
- Strong knowledge of Windows Server operating systems
- Proficiency in troubleshooting hardware, software, and network issues
- Experience with Active Directory administration and user management
- Familiarity with SCCM for software deployment and patch management
- Knowledge of VPN setup and configuration
- Ability to communicate technical information effectively to non-technical users
- Excellent problem-solving skills and attention to detail
We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. This is a great opportunity to join a dynamic IT team and contribute to the success of our organization.
If you have the skills and experience required for this position, please submit your resume along with a cover letter detailing your qualifications. We look forward to reviewing your application.
Job Type: Full-time
Salary: £25,000.00-£36,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 01/09/2023
