IT Support - Hull Kingston upon Hull, England
Dojo
Full Time
Kingston upon Hull, England
30180 - 36866 GBP ANNUAL Today
Job description
Creating a more diverse, equitable and inclusive Dojo
Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.
We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.
What you will do ...
- Provide user friendly, on-hand support to the users in multiple locations
- Inform customers on the status of their requests and ensure customer satisfaction
- Handle tickets effectively within timeframes outlined in service level objective
- Support cloud and bespoke applications, including G Suite for Enterprise, Office 365, and various internal systems
- Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings.
- Troubleshooting technical issues across Mac OS & Windows Operating Systems, internal & external applications, and hardware.
- Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
What you will bring …
- IT, Desktop Support or IT administration experience providing industry leading technical support and customer service
- Customer service focused approach, a friendly and reassuring demeanour with an eye on customer satisfaction
- Strong troubleshooting and critical thinking skills
- Must have experience troubleshooting common network issues in a corporate network environment
Desired Technical Skills/Experience:
- G-Suite including Gmail, Calendaring, Drive, Sites, and Groups, Linux Environments, and AWS.
- In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS (Windows 7, 8 & 10 is a bonus)
- Basic understanding of endpoint management and MDM technologies across Mac, PC, iOS, and Android environments
About Dojo
We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners.
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
Our values
At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.
Our way of working
Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.
Find out more about our benefits and what it’s like to work at Dojo at
dojo.careers
. Learn more about Life at Dojo on LinkedIn
and Instagram
.
#LI-Hybrid
