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Your mission

• Work as a team to deliver a timely resolution of tickets via Huma’s ticketing system whilst adhering to internal SLAs
• Provide proactive and/or reactive technical support and guidance to teams across Huma
• Work as a team to design, implement and document internal networks, systems, policies, processes and work instructions on a continual basis
• Adhere to company policies and procedures and follow work instructions as part of Huma’s regulatory compliance
• Access control management and ongoing maintenance through Azure AD + Google Workspace (account provisioning, account revocation, account resets etc.)
• Managing the Apple device fleet via Huma’s MDM
• Ensure the performance, quality and responsiveness of internal systems including but not limited to laptops, desktops, network infrastructure, conferencing hardware etc.
• Performing general proactive and reactive maintenance tasks on computers, laptops, printers, networking infrastructure, conferencing hardware etc.
• Perform regular patching of Huma systems including but not limited to laptops, desktops, network infrastructure, conferencing hardware etc.
• Producing and presenting evidence as part of Huma’s regulatory audits
• Completion of onboarding and off-boarding sessions
• Experimenting with new tools and technologies to produce cutting-edge solutions to business problems
• Ensuring adequate levels of IT equipment is readily available
• Installation and assistance with IT related equipment: laptops, desktops, network infrastructure, power supplies, monitors, conferencing hardware, speakers, TVs, stands, cables and other applicable equipment

From day one in this role, we’ll expect you to have

• A keen interest in IT and providing exceptional support with a view of progressing your career
• Strong understanding of computer fundamentals
• Confident communication skills
• 3+ years experience in providing IT support
• Knowledge of the Apple ecosystem (iOS, MacOS, Apple Business Manager, Apple e-Commerce etc.)
• Knowledge of other ecosystems such as Linux and Microsoft
• Strong knowledge of Azure, Google Workspace and MDM technologies
• Knowledge of general cloud principles
• Basic network troubleshooting techniques for routers, firewalls, switches, access points, laptops, desktops and mobiles
• Knowledge of ping, traceroute, DNS, routing, VPN etc.
• Applicants will ideally either be CompTIA A+, MCP or have an equivalent further education qualification
• An ability to work independently but also collaboratively
• A strong work ethic and ability to work in a fast paced environment

It’s great, but not required, if you have

• Knowledge of Cyber Essentials and Cyber Essentials PLUS
• Knowledge of ISO 13485, ISO 27001
• Knowledge of EU MDR / FDA Class II
• Experience with the Atlassian software suite
• Experience with working to a quality management system

You will thrive at Huma if you are

• A self-solver - you are resourceful and seek solutions through collaboration
• A strong communicator - you practice open and clear dialogue while listening with fairness
• Detail-oriented - working with people’s health means we obsess over every detail and make sure we get it right
• A problem-solver - a passion to creatively find solutions that solve one of the biggest global challenges – human longevity
• A builder - you roll up your sleeves and get things done
• A collaborator - you achieve some of the greatest results by working together

What we can offer you

• Competitive pension scheme & salary sacrifice with Aviva
• Prioritisation of your health and wellbeing with ClassPass or Urban Sports Club
• EAP scheme and gym membership discount with AXA
• Progressive private health insurance with Aviva
• AIG Life & income protection scheme
• Generous share options - every employee is an owner
• 25 days paid vacation + UK bank holidays
• Home office allowance to support home working
• Bike2Work scheme
• Season ticket loan
• Family first culture - giving the flexibility you need
• Growth & development opportunities