IT Support Engineer London, England
Job description
Provide first/second level contact and problem resolution for customer issues. • Work with Third Party Vendors to remediate complex AV issues as needed. • Provide timely communication on issue status and resolution. • Maintain ticket updates for all reported incidents. • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application. • Install, upgrade, support and troubleshoot for end-user equipment. • Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment. • Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones. • This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Job Type: Full-time
Salary: From £2,000.41 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Expected start date: 05/06/2023
