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Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Do you LOVE helping people with IT problems? Are you passionate about improving your skills every day? Then join our EMEA IT region team!

Your responsibilities

• First and Second line IT support to all employees of UK and EMEA, Assists users with day-to-day functionality and efficiency
• Identify, manage, and resolve issues in a timely manner
• Provides IT support for laptops, desktops, printers, peripherals, telephone systems, and cellular devices
• Provide technical support in various environments with different systems and technologies for both hardware and software issues faced by our users
• As an operation engineer, you use your experience and general IT knowledge to carry out the assignments
• Identity User Management, creating, modifying, and deleting users
• Keep the customer happy!

Your profile

• Professional bachelor’s degree in IT environment or equivalent through experience.
• Several years of relevant workplace experience (2 years minimum)
• Excellent technical knowledge of relevant software and hardware
• Laptop troubleshooting; Active Directory; experience with ticketing systems; Microsoft 365 apps for enterprise; Experience with Windows 10
• Correct diagnosis, organizational and accurate with regard to administration, punctual and orderly
• Customer-friendly with a service attitude and striving for high customer satisfaction
• Independent &, structured, taking responsibility
• Stress-resistant ability to keep an overview and to be flexible when the situation calls for it
• You are communicative and look forward to a job with variety and customer contact.
• You like to work in a team and share your knowledge with your colleagues.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn