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• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs Innovate House, Newcastle upon Tyne, NE12 8EW

Within the IT support team our goal is to deliver a first-class service ensuring we support our colleagues in keeping the Greggs business operating effectively and efficiently.

• Deputising for the IT Support Manager when they are otherwise engaged
• Working with the IT Support Manager to plan the processes used by the IT Support team and then developing those plans to fruition
• Managing continuous improvement initiatives in the IT Support team
• Working with the IT Support Manager to optimise and improve/transform the current support offering, turning it into an efficient an effective service that meets the business needs
• 3rd Line escalation point for operational IT Support systems
• 3rd Line Tasks and Projects
• Meeting attendance for IT Support (where required)
• 3rd line technical escalation point out of hours
• Technical authoriser for IT Change Management at Greggs

This role will work closely with the IT Support Team Leader(s) and IT Support manager roles on an advisory and consultation basis.

You will fit right into this role if you can demonstrate:

• Proficiency in Microsoft Office 2016 onwards
• Experience of O365
• Installing new technologies and teaching end users how to operate them
• Providing remote technical support via internet or phone
• Backing up and restoring files
• Maintaining operating systems by repairing hardware and configuring software
• Excellent written and verbal communication skills
• Strong skills in planning, prioritising, and organising
• Are a strong team player, able to build good working relationships at all levels
• Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
• Are supportive of an inclusive culture – recognising and valuing that difference is good
• Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

We have a fantastic opportunity to join the IT & Business Change team at Greggs as an IT Support Delivery Specialist.

The IT Support Delivery Specialist is deputy to the IT Support Manager and an escalation point for the IT Support Team. The role will be responsible for the support processes, how we triage and advising the IT Support team leaders with resource planning. This will be the holder’s primary role but there will be a secondary role of 3rd line support.

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• Management Bonus Scheme which is worth up to 10% of your salary

• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year

• Private Medical Insurance which is free for you and subsidised for your dependants

• Permanent Health Insurance which is a replacement income scheme

• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

• Defined contribution management pension scheme

• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

• Colleague discount, up to 50% off our own-produced products

• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits

• Career progression and learning and development

• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing

• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Cycle to Work scheme

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another