IT Support Dagenham, England
Job description
Role: IT Support
Full Job Description
Overview/Purpose of Role
We are looking for someone to join the small IT team to support company’s systems.
The post-holder - working five days a week - will support all users within the business and provide critical support to IT systems and infrastructure across the company and other duties as required.
Responsible for day-to-day IT support in conjunction with our third-party service providers and operational management of various internal systems, the post-holder will be an integral member of the IT team while consistently contributing to the business’ success through active promotion and ensuring first-class customer service and excellence.
Context
- The post holder reports to the IT Manager.
- The role is 45 hours a week, supporting clients in East London; occasionally, there will be a requirement to work evenings, weekends and public holidays to meet service requirements or emergencies.
- The post holder may be required to work out of hours to answer urgent calls in case of service failure.
- The post holder must wear appropriate attire and adhere to the company Uniform Policy.
- Travel to company facilities to complete the requirements of the role is expected.
- The post holder will be required to liaise with staff at all levels of the business to coordinate all the requirements of the job role.
- The post-holder will also be responsible from time to time for delivering training and guidance of systems, policies and procedures to end users.
Key Tasks and Accountabilities
Essential tasks and accountabilities are intended to guide the range and level of work expected of the post-holder. However, they are not an exhaustive list of all functions that may fall to the post-holder. Employees will be expected to carry out such other reasonable duties which may be required from time to time.
Responsibilities include, but are not limited to:
- Maintain a positive image of the business.
- Assist with the administration of services relating to IT, including hardware, software, and other related functions.
- Assist with the day-to-day IT operations/administration across the business.
- Serving as the first point of contact for IT support within the organisation (beyond third-party support) for problems.
- Diagnosing and troubleshooting software and hardware issues, including repairing and replacing damaged computer and network components.
- Maintaining and updating technical documentation regularly.
- Act as the first point of contact for our Job management solution.
- Assist in maintaining the integrity of business-critical IT functions. Examples include Servers, Desk phone and Job management system.
- Be on-call to visit centres and to cover holidays and absences.
- Troubleshoot problems in person (this role is not based remotely) or repair when necessary.
- Track and record inventory/assets and status for hardware and software throughout the organisation.
- Helping to install, configure and maintain the company’s IT framework.
- Set up hardware and software applications as and when required.
- Provide general support for the IT department, immediate colleagues, and the company’s computer users.
- Install and maintain various peripherals and install relevant updates and patches.
- Handling customer and colleague queries regarding networks, systems and applications, over the phone.
- Additional tasks: data entry, troubleshooting MFDs and other technology assets/software as may be required.
Protecting Staff and Services
Adherence to health and safety requirements and proper risk management is required from all employees in so far as is relevant to their role. All employees must understand and promote good Health and Safety practices and manage risks appropriately.
PERSONAL SPECIFICATION
The criteria listed in this Person Specification are all essential to the job.
Knowledge and Qualifications
- Must have 2-year experience in IT.
- Excellent literacy and numeracy skills.
- Good understanding of customer requirements and customer service skills.
- The ability to deliver a high-quality service without supervision.
- The ability to work as part of a team.
- Relevant qualification desired.
Experience
- Demonstrable experience in IT.
- Demonstrate a hands-on approach.
- Comfortable with a wide range of hardware, with the ability to use your initiative.
- The role will also include hands-on work such as hardware installations and setups.
- Experience in dealing with routine administration.
Skills
- Microsoft software: including Windows, Office, Server, Azure, Office 365 and SharePoint.
- Networking and other business technologies.
- A dynamic, hands-on, results-driven approach and attitude.
- Demonstrates trust, openness and respect when interacting with people.
- Flexible approach to tasks and workload.
- Able to talk about technology in simple terms.
- Able to think logically and solve problems.
Other requirements
The ability to work evenings, weekends and holidays is essential for this post.
Job Type: Full-time
Salary: £25,000 - £30,000 per year dependent on experience
Schedule:
- Monday to Friday
- Weekend availability
Work authorisation:
- United Kingdom (required)
Work Location: Dagenham, East London
Job Types: Full-time, Permanent
Salary: £26,000.00-£30,000.00 per year
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Dagenham, RM8 1RY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Currently residing in UK
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 2 years (preferred)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 12/03/2023
