IT Support Apprenticeship - International Tennis Federation London, England
Job description
From Playground to Podium: As an organisation the ITF has a significant influence in tennis. We are involved in everything from inspiring grassroots initiatives to elite international competitions and all that falls in between. We have a touchpoint at every stage of a player’s career across all levels and formats of tennis. From grassroots campaigns to the Davis and Billie Jean King Cup podium, the ITF is engaged and committed to delivering tennis for future generations.
Overview of Department:
The International Tennis Federation develops and operates a wide range of web and internet-based services that support the day-to-day operations of the organisation as well as providing information and services to a diverse, global community within the sport of tennis. We do most of our IT systems development and support in-house using an agile project management approach and operating the latest Microsoft technologies – including an Azure cloud-based architecture and a data management framework which incorporates SQL Server and Microsoft Dynamics 365.
The Role:
This is a junior role which would suit a college leaver or someone who already has some experience of 1st line IT support. A keen interest in technology and a strong desire to develop skills and a career in IT are essential.
You will be the first point of contact for the majority of IT queries from our staff so good communication and social skills are essential as you will be dealing with people across all levels of the organisation.
Responsibilities:
- Monitor and triage all support tickets coming into the ITF IT Service Desk ensuring support tickets are of sufficient quality
- Escalate tickets to 2nd & 3rd line as needed with sufficient supporting information
- 1st line support of all laptop and desktop systems including hardware and operating system issues, password re-sets etc
- Liaise with Dell support for advanced repairs and replacement of desktops and laptops
- Ethernet patching for deskside network connections
- Keep all printers in good working order, ensuring consumables are in stock, replaced and be the main point of contact with the company to resolve and raise any issues
- First line support of all meeting room equipment
- New laptop, desktop and mobile device configuration for new starters and ensuring all equipment is returned for leavers
- User software deployment and support
- Server admin including Windows Server 2022
- Add to and update ITF user knowledgebase on an on-going basis
- Fantastic opportunities to work with cutting edge software and network technologies across a broad range of platforms, including Azure, Microsoft365, Meraki Switches
- Contribute to IT Service Desk and infrastructure projects, working with 2nd and 3rd line
- Daily health check analysis on all network and user devices, resolving or escalating any non-compliant issues to relevant analyst.
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- GCSE or equivalent English (Grade A*-C/9-4 or Level 2 equivalent) desirable
- GCSE or equivalent Maths (Grade A*-C/9-4 or Level 2 equivalent) desirable
Things to consider
Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Vetting.Com. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance. Please google the location prior to applying.
Benefits
Eligible for an NUS card for discounts in shops and restaurants- Eligible for an apprenticeship oyster card
- Earn while you learn.
- No debt
- Automatic rise in pay after 1 year
- Remote learning
- Prizes and vouchers to be won (apprentice of the month)
- Secure a job with little or no experience
- Paid twice a month
