IT Support Apprentice - VIT

IT Support Apprentice - VIT London, England

VITS
Full Time London, England 27000 GBP ANNUAL Today
Job description

This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning - gaining qualifications with Solveway Apprenticeships!

Main areas of responsibility

We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.

Main duties and responsibilities are to provide 1st line support to all VITS clients:

  • Respond to Helpdesk requests remotely
  • Help desk calls –taking help desk calls; logging and tracking calls
  • Hardware and software repairs in a workshop facility
  • Installation of hardware and software
  • Carry out network documentation and reporting
  • Assisting with sourcing spare parts and replacement equipment
  • Assisting Technical team with maintenance tasks and installs

Skills and abilities

  • Have an approachable manner, be professional, organised and methodical and be able to manage and prioritise their own workload whilst remaining calm under pressure.
  • Excellent communication skills (verbal and written)
  • Excellent customer service skills.
  • Ability to work using your own initiative or as part of a team.
  • Problem solving and troubleshooting skills.
  • Passion for IT and a willingness to ask questions.

Full training on all systems will be provided, however a background interest in IT is essential.

Job Types: Full-time, Apprenticeship

Salary: £27,000.00 per year

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • London, SW6 3PA: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have a grade 4/C or above in GCSE English and Maths, or equivalent?

Licence/Certification:

  • Drivers Licence (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: One location

IT Support Apprentice - VIT
VITS

solveway.co.uk
Stevenage, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
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