IT Support Analyst - Global Technology Organisation - Hybrid Birmingham, England
Job description
Borne from the expertise of Eurofins Scientific’s Digital Testing, Cyber Security, Digital Forensics and Content divisions, Resillion brings together over 600 experts with a passion for making IoT work. Each component is key to the overall success and functionality of all things IoT, creating and delivering the best in testing technologies everywhere.
Resillion has a global presence, operating in North America, Europe and Asia Pacific; we are a global company with local capability, providing end-to-end quality assurance, testing solutions, and cyber security. No matter your industry, your geographical location, or stage in your digital transformation, Resillion will be by your side to realise you and your organisation’s ambitions.
You will join a strong, proactive team, working on a vast variety of different and exciting projects, and we invest our time and energy in supporting you to develop your skills further. You will get the opportunity to work with our talented and committed experts, who are delivering a service which is second to none.
PURPOSE OF ROLE:
To provide first and second line IT and telephony support to users. Ensure configuration and maintenance of computing systems to ISO 9001 and ISO 27001 standards and maintenance of the integrity and confidentiality of company and customer information in line with GDPR guidelines. Carry out the IT department’s implementation and maintenance of the organisation’s computing needs.
KEY RESPONSIBILITIES:
- Provide phone, desk-side and remote support to users, including resolving hardware and software issues;
- Maintain licences for software used by the organization;
- Ensure that all mobile devices issued by the organization are fully encrypted;
- Act as the initial point-of-contact for all IT and information security issues and incidents;
- Schedule site visits to audit sites and make improvement proposals;
- Identify and report on “weak spots” in the IT infrastructure;
- Adhering to KPIs and SLAs;
- Set up, configure and install new PC’s and associated equipment in accordance with company procedures;
- Provide 1st/2nd line support for desktop, server and network infrastructure equipment, including network switches and routers;
- Work off site at Edge locations within the UK, as required;
- Provide a high level of internal and external customer care;
- To partake in any developmental training as required in compliance with the Company Standard;
- Responsible for promoting a professional image of the Company and for complying with the Company's Equal Opportunities and Harassment Policies at all times, including work related events which take place outside normal working hours;
- Comply with all relevant Health, Safety and Security Regulations;
- Read and comply with Company rules, procedures, agreements and any notices displayed by the Company throughout your location;
- You may be requested to work out of hours to meet business needs.
OTHER RESPONSIBILITIES:
- Help spread awareness of information security issues within the organization.
PERSONAL ATTRIBUTES
- Possesses effective oral and written communication skills;
- Able to plan and schedule work.
PROFESSIONAL⁄TECHNICAL EXPERIENCE
- 2-3 years' experience in a services organization or IT-related business is desirable. Experience of consultancy services organisation advantageous.
ACADEMIC AND PROFESSIONAL QUALIFICATIONS
- IT or related degree desirable.
