IT Support Analyst - Global Technology Organisation - Hybrid

IT Support Analyst - Global Technology Organisation - Hybrid Birmingham, England

Eurofins UK Edge Testing Solutions
Full Time Birmingham, England 27130 - 39494 GBP ANNUAL Today
Job description

Company Description


Borne from the expertise of Eurofins Scientific’s Digital Testing, Cyber Security, Digital Forensics and Content divisions, Resillion brings together over 600 experts with a passion for making IoT work. Each component is key to the overall success and functionality of all things IoT, creating and delivering the best in testing technologies everywhere.

Resillion has a global presence, operating in North America, Europe and Asia Pacific; we are a global company with local capability, providing end-to-end quality assurance, testing solutions, and cyber security. No matter your industry, your geographical location, or stage in your digital transformation, Resillion will be by your side to realise you and your organisation’s ambitions.

You will join a strong, proactive team, working on a vast variety of different and exciting projects, and we invest our time and energy in supporting you to develop your skills further. You will get the opportunity to work with our talented and committed experts, who are delivering a service which is second to none.


Job Description


PURPOSE OF ROLE:

To provide first and second line IT and telephony support to users. Ensure configuration and maintenance of computing systems to ISO 9001 and ISO 27001 standards and maintenance of the integrity and confidentiality of company and customer information in line with GDPR guidelines. Carry out the IT department’s implementation and maintenance of the organisation’s computing needs.

KEY RESPONSIBILITIES:

  • Provide phone, desk-side and remote support to users, including resolving hardware and software issues;
  • Maintain licences for software used by the organization;
  • Ensure that all mobile devices issued by the organization are fully encrypted;
  • Act as the initial point-of-contact for all IT and information security issues and incidents;
  • Schedule site visits to audit sites and make improvement proposals;
  • Identify and report on “weak spots” in the IT infrastructure;
  • Adhering to KPIs and SLAs;
  • Set up, configure and install new PC’s and associated equipment in accordance with company procedures;
  • Provide 1st/2nd line support for desktop, server and network infrastructure equipment, including network switches and routers;
  • Work off site at Edge locations within the UK, as required;
  • Provide a high level of internal and external customer care;
  • To partake in any developmental training as required in compliance with the Company Standard;
  • Responsible for promoting a professional image of the Company and for complying with the Company's Equal Opportunities and Harassment Policies at all times, including work related events which take place outside normal working hours;
  • Comply with all relevant Health, Safety and Security Regulations;
  • Read and comply with Company rules, procedures, agreements and any notices displayed by the Company throughout your location;
  • You may be requested to work out of hours to meet business needs.

OTHER RESPONSIBILITIES:

  • Help spread awareness of information security issues within the organization.

PERSONAL ATTRIBUTES

  • Possesses effective oral and written communication skills;
  • Able to plan and schedule work.

PROFESSIONAL⁄TECHNICAL EXPERIENCE

  • 2-3 years' experience in a services organization or IT-related business is desirable. Experience of consultancy services organisation advantageous.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

  • IT or related degree desirable.

IT Support Analyst - Global Technology Organisation - Hybrid
Eurofins UK Edge Testing Solutions

www.edgetesting.co.uk
Glasgow, United Kingdom
Sharon Hamilton
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Computer Hardware Development
2007
Related Jobs

All Related Listed jobs

project manager
AKS International Inc. New York, NY 65000 - 50000 USD ANNUAL Today

Junior Project Manager

The Junior Project Manager works within the Project Management Team which is responsible to plan and oversee projects...

Security Officer - Part Time
G4S 10.42 GBP HOURLY Today

Youll be greeting staff and visitors, interacting with the general public, and ensuring they follow security protocols keeping our customers and their premises

Junior Marketing Project Manager
The Ohub London, England 25000 - 30000 GBP ANNUAL Today

You are a flexible, detail-obsessed project manager with a passion for delivering great work. You will collaborate with a team of consultants, project managers,

registered nurse
Birmingham Children's Hospital Birmingham, England 34581 - 28407 GBP ANNUAL Today

If you are an enthusiastic Paediatric nurse looking to advance your nursing career then Surgical day care at Birmingham Children's hospital is the...

Freelance Seamstress
OMNIFIX London, England 10.5 - 15 GBP HOURLY Today

Part-time hours: 15 per week. Sewing tests will be part of the selection process. London: reliably commute or be willing to relocate with an employer-provided