it support analyst Chicago, IL
Job description
Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain computer systems, servers, and peripherals
- Set up and manage user accounts and permissions
- Monitor and maintain network performance and security
- Respond to IT support tickets in a timely manner
- Collaborate with team members to resolve complex technical issues
- Document and update IT procedures and knowledge base
Experience:
- Strong knowledge of TCP/IP networking protocols and LAN/WAN technologies
- Proficiency in Windows operating systems (Windows 10, Windows Server)
- Experience with IT support ticketing systems (Jira, Remedy)
- Familiarity with network equipment such as Meraki switches and routers
- Basic understanding of Linux operating systems
- Ability to provide desktop support for both hardware and software issues
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated IT professionals and contribute to the success of our organization.
If you meet the qualifications listed above, please submit your resume along with a cover letter detailing your relevant experience. We look forward to reviewing your application.
Job Types: Full-time, Contract
Salary: $20.00 - $21.00 per hour
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: On the road
