it support analyst Exeter, England
Job description
Have you worked in a helpdesk or similar position? Are you looking for an opportunity that offers progression? Are you passionate about working in a role where you can help others?
If so, this role could be perfect for you!
This is an opportunity for a support driven individual who has worked in a helpdesk or support role to join a national business that develops, implements and supports the technologies necessary to successfully operate a modern forecourt or convenience store.
Their culture is a supportive one and there are many examples of employees that have progressed into senior roles within their business or employees that have been retained by the business for many years.
If progression is important to you, then this role could be of interest as their maybe opportunities to progress into team leader roles or similar in the future.
As the helpdesk specialist you will be responsible for technical support delivery ensuring software/hardware functionality of equipment is delivered as expected. You will provide support to major UK customers as well as providing updates to stakeholders including UK based customers and service operations.
Training for all in house products will be provided, however any technical knowledge would be advantageous.
Individuals from a retail or similar background with a passion for IT will also be considered for this vacancy.
Due to the above, experience of working in a similar role is essential.
This is an office based or home based role of 37.5 Hours per week working between the hours of 7am and 9pm on a shift rota. Also includes 2 weekend days a month which will be paid at overtime rate and based working from home. The hours at the weekend are 09:00 - 16:00.
Hours as per rota, start and finish times for each of the 3 weeks –
Shifts are:
- 7 to 3
- 9 to 5
- 1 to 9
Overtime – weekdays/weekends at 1.5 Bank Holidays at 2.
OTE including overtime £25,972+
Remote working option available.
Job specification
- Providing 2nd line support across multiple sites and users across the UK & Europe.
- Responsible for resolving all service and user requests end to end, with a focus on the companies EPOS systems (Hardware and Software) EFT payment terminals, OPTs, Pumps.
- Ensure all issues are resolved to the customer's satisfaction and expectation.
Personal specification
- Able to work effectively as part of a team.
- Knowledge of and experience of working in a helpdesk, 2nd line support or similar position.
- Passionate about helping others.
- Becomes involved in and contributes to team decisions.
- Offers suggestions to overcome difficulties.
- Remains calm under challenge, with the ability to explain their position when asked.
Please apply for a further conversation regarding company culture, organisational structure, and answers to any other questions you may have at this stage.
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Job Types: Full-time, Permanent
Salary: From £23,000.00 per year
Benefits:
- Company pension
- Free parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
- Weekend availability
Ability to commute/relocate:
- Exeter: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Exeter
Reference ID: ST11
