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We are seeking a skilled and dedicated IT Support Analyst to join our team. As an IT Support Analyst with a specialisation in Office 365, you will play a crucial role in ensuring the efficient and smooth operation of our technology systems. Your expertise in Office 365 will be vital in assisting our employees with software-related issues and driving the effective utilisation of Office 365 tools across the organisation.

Please note this is a predominantly office-based London role that requires you to be in the office at least 4 days a week!!

Duties & Responsibilities:

Office 365 Support:

• Provide expert technical support for all Office 365 applications, including Outlook, SharePoint, OneDrive, Teams, and other related tools.
• Troubleshoot and resolve issues related to Office 365 functionality, permissions, and integration with other software.

Help Desk Assistance:

• Respond promptly to IT support requests from employees via phone, Jira ITSM, or in person.
• Diagnose and resolve hardware, software, network, and connectivity issues.

Software Installation and Configuration:

• Install, configure, and update Office 365 applications on employee devices.
• Assist in the deployment of software updates and patches to ensure security and functionality.

User Training and Guidance:

• Provide training and guidance to employees on effective utilisation of Office 365 tools, enhancing productivity and collaboration.
• Create and maintain user-friendly documentation and guides for Office 365 applications.

Security and Compliance:

• Implement and enforce security measures for Office 365 applications, including email security and data protection.
• Ensure compliance with industry standards and regulatory requirements.

Technical Documentation:

• Maintain accurate and up-to-date documentation of software configurations, troubleshooting procedures, and user guides.

Collaboration and Coordination:

• Collaborate with the IT team to escalate and resolve complex technical issues.
• Communicate effectively with vendors and service providers to address technical concerns.

Continuous Improvement:

• Stay up-to-date with the latest developments in Office 365 and related technologies.
• Suggest and implement improvements to optimise the performance of Office 365 applications.

Skills and Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Proven experience providing IT support in a professional environment.
• In-depth knowledge of Microsoft Office 365 applications and their features.
• Strong troubleshooting skills and ability to analyze and resolve technical issues.
• Familiarity with Windows operating systems and hardware components.
• Excellent communication skills and ability to convey technical information clearly to non-technical users.
• Customer-focused attitude with a passion for assisting users and solving problems.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Teams Administrator Associate are a plus.

What we can offer you:

• Opportunity to work in a close-knit team environment.
• Professional development opportunities to enhance skills and knowledge.
• Contribution to the technology infrastructure making a significant impact on daily operations.
• If you are a proactive IT professional with expertise in Office 365 and a strong commitment to providing excellent technical support, we encourage you to apply and become a valuable member of our IT team.