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As an IT Support Analyst, you will be responsible for providing 1st & 2nd line IT Support to the JD business users.

• Job Title – IT Support Analyst

• Location – Derby, DE21 7HW

• Working rota – 4 on 4 off

• Working hours – 7am to 7pm

What You'll Be Doing:

As a IT Support Analyst , you'll be doing the following:

• Provide technical support for incidents - including diagnosis, recording, analysis and resolution of tickets received via phone, email, intranet and walk-ups.
• At all times maintain a high degree of Customer Service and adhere to relevant IT Service Management principles.
• Work closely with the internal 3rd Line and Development teams (as well as key business stake holders) to ensure that incidents are managed right through to resolution.

What We're Looking For:

• Previous experience working in an IT Service support Environment with exposure to ITIL processes.
• Good understanding of PC hardware set-up, configuration and maintenance.
• Proficient in Active Directory and Group Policy administration

The Company:

The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues over 3,400 stores across several retail fascia's in over 30 markets around the world.

We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity.

To be a part of this successful and continuously growing company, you will have the desire to engrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day to day.

Interested?

If you interested in this position, then press the Apply Now button.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.